1. Interview with Hazael Ruiz, ex-director of the penitentiary system in Mexico City / Elena Azaola -- 2. Interview with assistant commissioner Luke Grant of Offender Services and Programs in New South Wales / Lauren Benton, Elias Mpofu, and Rodd Rothwell -- 3. Interview with Dusko Sain, Director of Corrections for the Republic of Srspka / Laurence Armand French and Goran Kovacevic -- 4. Interview with Dr. Antal Kk̲ňyesi, Lieutenant General, Commander of the Hungarian National Prison Service / Jz̤sef Boda and Zsolt Molnr̀ -- 5. Interview with John Rougier, Commissioner of Prisons of Trinidad and Tobago / Dianne Williams -- 6. Interview with John Pastorek, warden at North Fraser Pretrial Centre in British Columbia / Danielle Murdoch -- 7. Interview with Michael Boileau, warden of Matsqui Institution, Correctional Service Canada, Vancouver, British Columbia / Richard Parent -- 8. Interview with Robert Jennings on Corrective Services, Western Australia / Ann-Claire Larsen -- 9. Interview with Timothy Leo, chief psychologist of the Singapore Prison Service / Andrew Day and Sharon Casey -- 10. Interview with Sue Hall, chief officer of West Yorkshire Probation / Clare Beckett -- 11. Interview with Robert Ambroselli, director of parole, California Department of Corrections and Rehabilitation / Mary Maguire -- 12. Interview with "CM" / Joanna Spink -- 13. Conclusion / Jennie K. Singer, Eileen M. Ahlin, and Dilip K. Das.