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1. 
Cover image for ITIL® 2011 At a Glance
ITIL® 2011 At a Glance
Author 
Long, John O. author. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-1-4614-3897-7
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2. 
Cover image for Service Systems Implementation
Service Systems Implementation
Author 
Demirkan, Haluk. editor. Spohrer, James C. editor. Krishna, Vikas. editor. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-1-4419-7904-9
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3. 
Cover image for Service Design and Delivery
Service Design and Delivery
Author 
Macintyre, Mairi. editor. Parry, Glenn. editor. Angelis, Jannis. editor. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-1-4419-8321-3
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4. 
Cover image for The Science of Service Systems
The Science of Service Systems
Author 
Demirkan, Haluk. editor. Spohrer, James C. editor. Krishna, Vikas. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-1-4419-8270-4
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5. 
Cover image for Information Security Governance
Information Security Governance
Author 
Solms, S.H. author. Solms, Rossouw. author. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-0-387-79984-1
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6. 
Cover image for Das PLM-Kompendium Referenzbuch des Produkt-Lebenszyklus-Managements
Das PLM-Kompendium Referenzbuch des Produkt-Lebenszyklus-Managements
Author 
Sendler, Ulrich. author. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-540-87898-8
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