Exits, Voices and Social Investment Citizens’ Reaction to Public Services
by
 
Dowding, Keith.

Title
: 
Exits, Voices and Social Investment Citizens’ Reaction to Public Services

Author
: 
Dowding, Keith.

ISBN
: 
9781139136709
 
9781107022423

Publication Information
: 
Cambridge : Cambridge University Press, 2012

Physical Description
: 
1 online resource (208 p.) : digital, PDF file(s).

Series
: 
Theories of Institutional Design

Series Title
: 
Theories of Institutional Design

General Note
: 
Title from publishers bibliographic system (viewed on 06 Sep 2013).

Subject Term
: 
Human services.
 
Consumer satisfaction.
 
Public welfare administration.
 
Total quality management in human services.

Added Author
: 
Dowding, Keith.
 
John, Peter.

Electronic Access
: 
Access by subscription


LibraryMaterial TypeItem BarcodeShelf Number[[missing key: search.ChildField.HOLDING]]Status
Online LibraryE-Book237482-1001ONLINEElektronik Kütüphane