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Practical speech user interface design

Lewis, James R., 1953-

Practical speech user interface design

Lewis, James R., 1953-

9781439815854

Boca Raton : CRC Press, 2011.

xvii, 326 p. : ill.

Human factors and ergonomics

1. Introduction -- 2. Speech technologies -- 3. Key concepts in human language and communication -- 4. Self-service technologies -- 5. The importance of speech user interface design -- 6. Speech user interface development methodology -- 7. Getting started : high-level design decisions -- 8. Getting specific : low-level design decisions -- 9. From 'Hello world' to 'The planets' : prototyping SUI designs with VoiceXML -- 10. Final words.

"Although speech is the most natural form of communication between humans, using speech to communicate with machines is anything but natural. Drawing from psychology, human-computer interaction, linguistics, and communication theory, this book provides a comprehensive yet concise survey of practical speech user interface design. The text presents research and practice-based guidance for the development of usable speech user interfaces, such as the interactive voice response applications designed to provide phone-based call routing and self-service. The author, a leading human factors engineer, covers both high- and low-level decisions and also includes VoiceXML code examples"-- Provided by publisher.

Human-computer interaction.

Automatic speech recognition.

Natural language processing (Computer science)

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