Introduction -- Project authorization and initiation -- Document workflow -- Charter -- Project analysis and planning -- Business requirements document -- Statement of work -- Project team roster -- Project plan -- Project execution and control -- Issues and risk management -- Escalation -- Communication -- Documentation -- Testing -- Training -- Project closure -- Glossary -- Appendices. Appendix 1 : Hierarchy of business targets -- Appendix 2: Project assessment form -- Appendix 3: Project initiation document workflow -- Appendix 4: Project charter template -- Appendix 5: Completed project charter -- Appendix 6: Project summary template -- Appendix 7: Business requirements work plan template -- Appendix 8: Business requirements document template -- Appendix 9: Sample of a completed business requirements document -- Appendix 10: Statement of work template -- Appendix 11: Sample completed statement of work -- Appendix 12: Project roster template -- Appendix 13: Project plan templates -- Appendix 14: Completed project plan -- Appendix 15: Issues/risk management plan template -- Appendix 16: Issues and risk log template -- Appendix 17: Completed issues and risk log -- Appendix 18: Test planning template -- Appendix 19: Training plan -- Appendix 20: Change request form template -- Appendix 21: Escalation policy template -- Appendix 22: Communications plan template -- Appendix 23: Meeting agenda template and sample meeting agenda -- Appendix 24: Meeting minutes template and sample meeting minutes -- Appendix 25: Documentation protocol template -- Appendix 26: Lesson learned template.