The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
by
Michelli, Joseph A., 1960-
Title
:
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Author
:
Michelli, Joseph A., 1960-
ISBN
:
9780071641630
Publication Information
:
New York : McGraw Hill Professional, 2011.
Physical Description
:
1 electronic text (xvi, 284 p. : ill. (some col.)) : PDF file.
Series
:
McGraw Hill ebook library. Business, Leadership & management
Series Title
:
McGraw Hill ebook library. Business, Leadership & management
Corporate Subject
:
Ritz-Carlton Hotels (Firm) -- Management -- Case studies.
Subject Term
:
Leadership.
Total quality management.
Corporate culture.
Customer services.
Success in business.
Employee selection.
Social responsibility of business.
Electronic Access
:
Library | Material Type | Item Barcode | Shelf Number | [[missing key: search.ChildField.HOLDING]] | Status |
---|
Online Library | E-Book | 292973-1001 | ONLINE | | Elektronik Kütüphane |