The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
by
 
Michelli, Joseph A., 1960-

Title
: 
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Author
: 
Michelli, Joseph A., 1960-

ISBN
: 
9780071641630

Publication Information
: 
New York : McGraw Hill Professional, 2011.

Physical Description
: 
1 electronic text (xvi, 284 p. : ill. (some col.)) : PDF file.

Series
: 
McGraw Hill ebook library. Business, Leadership & management

Series Title
: 
McGraw Hill ebook library. Business, Leadership & management

Corporate Subject
: 
Ritz-Carlton Hotels (Firm) -- Management -- Case studies.

Subject Term
: 
Leadership.
 
Total quality management.
 
Corporate culture.
 
Customer services.
 
Success in business.
 
Employee selection.
 
Social responsibility of business.

Electronic Access
: 
Subscription required


LibraryMaterial TypeItem BarcodeShelf Number[[missing key: search.ChildField.HOLDING]]Status
Online LibraryE-Book292973-1001ONLINEElektronik Kütüphane