Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
by
 
George, Michael L.

Title
: 
Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions

Author
: 
George, Michael L.

ISBN
: 
9780071436359

Publication Information
: 
New York : McGraw Hill Professional, 2011.

Physical Description
: 
1 electronic text (xiv, 386 p. : ill.) : PDF file.

Series
: 
McGraw Hill ebook library. Business, Process management

Series Title
: 
McGraw Hill ebook library. Business, Process management

Subject Term
: 
Six sigma (Quality control standard)
 
Service industries -- Quality control -- Statistical methods.
 
Quality control -- Statistical methods.
 
Customer services -- Statistical methods.
 
Consumer satisfaction -- Statistical methods.

Electronic Access
: 
Subscription required


LibraryMaterial TypeItem BarcodeShelf Number[[missing key: search.ChildField.HOLDING]]Status
Online LibraryE-Book293005-1001ONLINEElektronik Kütüphane