Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
by
George, Michael L.
Title
:
Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Author
:
George, Michael L.
ISBN
:
9780071436359
Publication Information
:
New York : McGraw Hill Professional, 2011.
Physical Description
:
1 electronic text (xiv, 386 p. : ill.) : PDF file.
Series
:
McGraw Hill ebook library. Business, Process management
Series Title
:
McGraw Hill ebook library. Business, Process management
Subject Term
:
Six sigma (Quality control standard)
Service industries -- Quality control -- Statistical methods.
Quality control -- Statistical methods.
Customer services -- Statistical methods.
Consumer satisfaction -- Statistical methods.
Electronic Access
:
Library | Material Type | Item Barcode | Shelf Number | [[missing key: search.ChildField.HOLDING]] | Status |
---|
Online Library | E-Book | 293005-1001 | ONLINE | | Elektronik Kütüphane |