Customer-driven operations aligning quality tools and business processes for customer excellence
by
 
Ahoy, Christopher K.

Title
: 
Customer-driven operations aligning quality tools and business processes for customer excellence

Author
: 
Ahoy, Christopher K.

ISBN
: 
9780071608329

Publication Information
: 
New York : McGraw Hill Professional, 2011.

Physical Description
: 
1 electronic text (xiv, 272 p. : ill.) : PDF file.

Series
: 
McGraw Hill ebook library. Business, Sales & marketing

Series Title
: 
McGraw Hill ebook library. Business, Sales & marketing

Subject Term
: 
Industrial management.
 
Production management.
 
Business logistics.
 
Customer relations.
 
Customer services.
 
Consumer satisfaction.
 
Strategic planning.

Electronic Access
: 
Subscription required


LibraryMaterial TypeItem BarcodeShelf Number[[missing key: search.ChildField.HOLDING]]Status
Online LibraryE-Book293090-1001ONLINEElektronik Kütüphane