Voice of the customer capture and analysis
by
Yang, Kai.
Title
:
Voice of the customer capture and analysis
Author
:
Yang, Kai.
ISBN
:
9780071593410
Publication Information
:
New York : McGraw Hill Professional, 2011.
Physical Description
:
1 electronic text (xi, 416 p. : ill.) : PDF file.
Series
:
McGraw Hill ebook library. Engineering and computing. Industrial engineering
Six sigma operational methods series
Series Title
:
McGraw Hill ebook library. Engineering and computing. Industrial engineering
Six sigma operational methods series
Subject Term
:
Quality control -- Statistical methods.
Production management -- Statistical methods.
Customer services -- Evaluation.
Six sigma (Quality control standard)
Electronic Access
:
Library | Material Type | Item Barcode | Shelf Number | [[missing key: search.ChildField.HOLDING]] | Status |
---|
Online Library | E-Book | 293569-1001 | ONLINE | | Elektronik Kütüphane |