Introduction to service engineering
by
Salvendy, Gavriel, 1938-
Title
:
Introduction to service engineering
Author
:
Salvendy, Gavriel, 1938-
ISBN
:
9780470569627
Publication Information
:
Hoboken, N.J. : John Wiley & Sons, c2010.
Physical Description
:
xii, 659 p. : ill. ; 25 cm.
Subject Term
:
Computer networks -- Management.
Service industries -- Information technology.
Customer services -- Information technology.
Service-oriented architecture (Computer science)
Systems engineering.
Management science.
Added Author
:
Salvendy, Gavriel, 1938-
Karwowski, Waldemar, 1953-
Added Corporate Author
:
Wiley InterScience (Online service)
Electronic Access
:
| Library | Material Type | Item Barcode | Shelf Number | [[missing key: search.ChildField.HOLDING]] | Status |
|---|
| Online Library | E-Book | 297877-1001 | ONLINE | | Elektronik Kütüphane |