Service systems management and engineering creating strategic differentiation and operational excellence
by
 
Chang, C. M. (Ching Ming), 1935-

Title
: 
Service systems management and engineering creating strategic differentiation and operational excellence

Author
: 
Chang, C. M. (Ching Ming), 1935-

ISBN
: 
9780470900208

Publication Information
: 
Hoboken, N.J. : John Wiley & Sons, c2010.

Physical Description
: 
1 online resource (xxx, 690 p.) : ill.

Subject Term
: 
Systems engineering.
 
Management information systems.
 
Service industries -- Information technology -- Management.

Added Corporate Author
: 
Wiley InterScience (Online service)

Electronic Access
: 
John Wiley http://dx.doi.org/10.1002/9780470900208


LibraryMaterial TypeItem BarcodeShelf Number[[missing key: search.ChildField.HOLDING]]Status
Online LibraryE-Book298493-1001ONLINEElektronik Kütüphane