Service management : operations, strategy, and information technology
by
 
Fitzsimmons, James A.

Title
: 
Service management : operations, strategy, and information technology

Author
: 
Fitzsimmons, James A.

ISBN
: 
9780071289276

Edition
: 
7th ed.

Publication Information
: 
Boston : McGraw-Hill/Irwin, 2011

Physical Description
: 
xviii, 541p.

Subject Term
: 
Service industries -- Management.

Added Author
: 
Fitzsimmons, Mona J.


LibraryMaterial TypeItem BarcodeShelf Number[[missing key: search.ChildField.HOLDING]]Status
Beytepe LibraryBook7.2/14/102835HD9980.5 F549 2011Beytepe Genel Koleksiyon