Service operations management : improving service delivery
by
 
Johnston, Robert, 1953-.

Title
: 
Service operations management : improving service delivery

Author
: 
Johnston, Robert, 1953-.

ISBN
: 
9780273740483

Edition
: 
4th ed.

Publication Information
: 
Harlow, England : Pearson, 2012.

Physical Description
: 
xxii, 462 pages ; 27 cm.

Subject Term
: 
Service industries -- Management.

Added Author
: 
Clark, Graham, 1949-.
 
Shulver, Michael.


LibraryMaterial TypeItem BarcodeShelf Number[[missing key: search.ChildField.HOLDING]]Status
Beytepe LibraryBook7.2/15/16070HD9980.5 J647 2012Beytepe Genel Koleksiyon