Service leadership the quest for competitive advantage
by
 
Grönfeldt, Svafa.

Title
: 
Service leadership the quest for competitive advantage

Author
: 
Grönfeldt, Svafa.

ISBN
: 
9781452231068

Publication Information
: 
Thousand Oaks, Calif. ; London : SAGE, c2006.

Physical Description
: 
1 online resource (xiii, 319 p.) : ill.

Subject Term
: 
Customer services -- Management.

Added Author
: 
Strother, Judith B.

Electronic Access
: 
SAGE knowledge http://sk.sagepub.com/books/service-leadership


LibraryMaterial TypeItem BarcodeShelf Number[[missing key: search.ChildField.HOLDING]]Status
Online LibraryE-Book369302-1001ONLINE(369302.1)Elektronik Kütüphane