Service quality new directions in theory and practice
by
 
Rust, Roland T.

Title
: 
Service quality new directions in theory and practice

Author
: 
Rust, Roland T.

ISBN
: 
9781452229102

Publication Information
: 
Thousand Oaks, Calif. ; London : SAGE, c1994.

Physical Description
: 
1 online resource (ix, 289 p.) : ill.

Subject Term
: 
Customer services -- Quality control.
 
Consumer satisfaction.

Added Author
: 
Rust, Roland T.
 
Oliver, Richard L., 1945-

Electronic Access
: 
SAGE knowledge http://sk.sagepub.com/books/service-quality


LibraryMaterial TypeItem BarcodeShelf Number[[missing key: search.ChildField.HOLDING]]Status
Online LibraryE-Book369303-1001ONLINE(369303.1)Elektronik Kütüphane