The V-model of service quality : an exploration of African customer service delivery metrics
by
 
Whyte, Grafton, author.

Title
: 
The V-model of service quality : an exploration of African customer service delivery metrics

Author
: 
Whyte, Grafton, author.

ISBN
: 
9781787696037

Physical Description
: 
1 online resource (xix, 136 pages) : illustrations ; cm.

Series
: 
Emerald points
 
Emerald points.

Subject Term
: 
Customer services -- Africa.
 
Customer relations -- Africa -- Management.

Electronic Access
: 
https://www.emerald.com/insight/publication/doi/10.1108/9781787696037


LibraryMaterial TypeItem BarcodeShelf Number[[missing key: search.ChildField.HOLDING]]Status
Online LibraryE-Book421868-1001ONLINEElektronik Kütüphane