Using Semantic Web for Generating Questions: Do Different Populations Perceive Questions Differently? -- Reflection of intelligent e-learning/tutoring - the flexible learning model in LMS Blackboard -- GLIO: A New Method for Grouping Like-Minded Users -- A Preferences based Approach for Better Comprehension of User Information Needs -- Performance Evaluation of the Customer Relationship Management Agent's in a Cognitive Integrated Management Support System -- Agreements Technologies - Towards Sophisticated Software Agents in Multi-Agent Environments -- Identification of Underestimated and Overestimated Web Pages Using PageRank and Web Usage Mining Methods -- Massive Classification with Support Vector Machines -- On a Multi-Agent Distributed Asynchronous Intelligence-Sharing and Learning Framework.