Chapter 1. The Nature of the Problem -- Chapter 2. Getting into Medical School -- Chapter 3. Financing Medical School -- Chapter 4. Medical School Curriculum -- Chapter 5. Post Medical School Graduate Training -- Chapter 6. Jobs -- Chapter 7. Electronic Medical Records (EMR) -- Chapter 8. Physician "Burnout" -- Chapter 9. Getting Paid - Medicare/Medicaid/Private Insurance Companies -- Chapter 10. What are the Customer Experience Challenges in Healthcare? -- Chapter 11. Drug Pricing -- Chapter 12. "Malpractice" -- Chapter 13. Hospital Employment -- Chapter14. Private Equity -- Chapter 15. What Country has the Best Healthcare? -- Chapter 16. Health Insurance Portability and Accountability Act (HIPAA) -- Chapter 17. Political Influence -- Chapter 18. Possible Solutions -- Chapter 19. Summary. .