Advances in the human side of service engineering
by
Spohrer, James C.
Title
:
Advances in the human side of service engineering
Author
:
Spohrer, James C.
ISBN
:
9780429065156
Physical Description
:
1 online resource (xiv, 476 pages)
Series
:
Advances in human factors and ergonomics series
Advances in human factors and ergonomics series.
Contents
:
section 1. Health services -- section 2. Service innovation -- section 3. Societal factors -- section 4. Service system frameworks -- section 5. Service design -- section 6. Organizations and change -- section 7. Value co-creation and customers.
Subject Term
:
Service industries -- Customer services.
Methods engineering.
Human engineering.
Added Author
:
Spohrer, James C.
Freund, Louis E.
Electronic Access
:
| Library | Material Type | Item Barcode | Shelf Number | [[missing key: search.ChildField.HOLDING]] | Status |
|---|
| Online Library | E-Book | 538620-1001 | T60 .A43 2013 | | CRC E-Books |