chapter 1 How Did a Nice Discipline like Quality Get Mixed Up with Software Engineering? -- chapter 2 The Components of a Software Quality Assurance Program -- chapter 3 The Software Quality Assurance Program: Foundations of Methodology and Process -- chapter 4 The Software Quality Assurance Program: Project Software Estimations -- chapter 5 The Software Quality Assurance Program: Project Software Documentation -- chapter 6 The Software Quality Assurance Program: Software Development Activities -- chapter 7 The Software Quality Assurance Program: Software Testing Activities -- chapter 8 The Software Quality Assurance Program: Software Verification and Validation Activities -- chapter 9 The Software Quality Assurance Program: Software Configuration Management Activities -- chapter 10 The Software Quality Assurance Program: Software Hazards and Safety Activities -- chapter 11 The Software Quality Assurance Program: Software User Interface Activities -- chapter 12 The Software Quality Assurance Program: Software Metrics -- chapter 13 The Software Quality Assurance Program: Productivity and Capability Maturity Measurement.