chapter 1 Introduction -- chapter 2 Beginning the Journey -- chapter 3 Structure of the CMMI -- chapter 4 CMMI Representations -- chapter 5 Understanding Maturity Level 2: Managed -- chapter 6 Understanding Maturity Level 3: De?ned -- chapter 7 Understanding Maturity Level 4: Quantitatively Managed -- chapter 8 Understanding Maturity Level 5: Optimizing -- chapter 9 Alignment of Multiple Process Improvement Initiatives -- chapter 10 Is CMMI Right for Small Organizations? -- chapter 11 De?nitions Appraisals Using the CMMI -- chapter 12 Establishing Your Process Improvement Organization -- chapter 13 People, Roles, and Responsibilities -- chapter 14 Documentation Guidelines -- chapter 15 Planning and Tracking the Effort -- chapter 16 De?ning Processes, Procedures, Policies, and Charters -- chapter 17 A Boatload of Metrics -- chapter 18 Statistical Process Control -- chapter 19 A High-Maturity Perspective -- chapter 20 Closing Thoughts.