chapter 1 Introduction - Overview of the Process -- chapter 2 Preparation and Strategy -- chapter 3 Legal Aspects -- chapter 4 Memory and False Confessions -- chapter 5 Interpretation of Verbal and Physical Behavior -- chapter 6 Causes of Denials -- chapter 7 Interviewing -- chapter 8 Why People Confess -- chapter 9 The Accusation -- chapter 10 Rationalizations -- chapter 11 Denials -- chapter 12 Obtaining the Admission -- chapter 13 Development of the Admission -- chapter 14 The Statement -- chapter 15 Ending the Interview -- chapter 16 Frequently Asked Questions -- chapter 17 Telephone Interviewing -- chapter 18 Specialized Interviews.