1. Managing professionals -- 2. Management theories -- 3. Managing a pharmacy -- 4. Managing change -- 5. Managing risk -- 6. Problem solving -- 7. Conflict resolution -- 8. Managing stress at work -- 9. Team building -- 10. Effective communication -- 11. Leadership -- 12. Effective delegation -- 13. Empowerment -- 14. Motivation -- 15. Managing cultural diversity at work -- 16. Performance review -- 17. Quality management systems -- 18. Quality management system for pharmacy practice -- 19. Audits and reviews -- 20. Dispensing errors and near misses -- 21. Patient complaints.