Computer telephony integration
by
Yarberry, William., author.
Title
:
Computer telephony integration
Author
:
Yarberry, William., author.
ISBN
:
9781420000405
Edition
:
Second edition.
Physical Description
:
1 online resource (xix, 409 pages)
Contents
:
chapter 1 History of Telecommunications -- chapter 2 Introduction -- chapter 3 General Functions of CTI -- chapter 4 Why IVR? -- chapter 5 Unified Messaging -- chapter 6 WIreless Technologies -- chapter 7 Contact Center Technology and Management -- chapter 8 Telemanagement and Outsourcing -- chapter 9 Introduction -- chapter 10 Request for Proposal versus Request for Quotation -- chapter 11 Introduction -- chapter 12 The Project Team -- chapter 13 Trends and Directions.
Subject Term
:
Digital telephone systems.
Internet telephony.
Electronic Access
:
| Library | Material Type | Item Barcode | Shelf Number | [[missing key: search.ChildField.HOLDING]] | Status |
|---|
| Online Library | E-Book | 545961-1001 | TK5105.8865 .Y37 2003 | | CRC E-Books |