Chapter 1: Asleep at the Wheel: The Dangers of Default Mode

• Stuck in Default
• Wake Up and Drive
• Conclusion

Chapter 2: The Power You Don't Think You Have

• Do You Have the Power?
• A Distinction That Makes All the Difference
• Conclusion

Chapter 3: For Such a Time as This

• Something Better Than an Ally
• From Allyship to Ourship
• Owning and Spending Your Power
• Conclusion

Chapter 4: The Three C's of Influence

• Influence and the Power of One
• The Shape of Powerful Influence
• Conclusion

Chapter 5: What is Civility?

• Civility and the Power of Citizenship
• What Civility Looks Like
• Are You Really Civilized?
• Conclusion

Chapter 6: Incivility and the Impact of Bad Citizenship

• The Impact of Incivility
• What Makes for a Bad Corporate Citizen?
• Biased Citizenship and the Danger of a Single Story
• The First, The Only, and The Power of One
• Conclusion

Chapter 7: How to Become a Model Citizen

• Looking for Civility in an Uncivil World
• Recovering the Virtue of Civility
• Practicing Virtue: How to Become a Civil Person
• Conclusion

Chapter 8: Creating a Culture of Civility

• Defining Civility and Pursuing It Together
• The Promise of a Civil Culture at Work and in the Community
• Conclusion: A Plea for Civility

Chapter 9: What is Candor?

• What is Candor?
• The Case for Candor
• The Tension: Civility or Candor
• Conclusion

Chapter 10: Nothing Good Grows in the Dark

• Out of the Church and Into the Corporate World
• Darkened and Darkening Habits
• Conclusion

Chapter 11: How to Let Your Light Shine

• Candor Starts With Honesty About Ourselves
• Shining a Light on Our Privilege
• Recovering the Virtue of Candor
• Practicing Virtue: How to Become a Candid Person
• Conclusion

Chapter 12: Creating a Culture of Candor

• Woody, Buzz, and The Brain Trust
• From Cartoons to Cultures
• The Promise of a Candid Culture at Work and in the Community
• Conclusion: A Plea for Candor

Chapter 13: What is Courage?

• Courage: A Matter of the Heart
• Courage and the Power of One
• The Workplace Needs our Courage
• Conclusion

Chapter 14: The Curse of a Faint Heart

• Leading From Fear
• Leading with Fear
• The Personal and Professional Cost of Cowardice
• Conclusion

Chapter 15: The Firm Handshake

• The Three Traits of a Courageous Leader
• Recovering the Virtue of Courage
• Practicing Virtue: How to Become a Courageous Person
• Conclusion

Chapter 16: Creating a Culture of Courage

• The Courage to Stand Together
• The Cardiomyopathy That Wrenches Us Apart
• The Four Essential Building Blocks of a Courageous Culture
• Conclusion

Chapter 17: Conclusion

• Man Meets Mob
• A Model Citizen
• What Comes Out of Darkness into the Light
• A Heart to Stand With and for Others
• One Final "C"