Call Center operation design, operation, and maintenance
by
 
Sharp, Duane E.

Title
: 
Call Center operation design, operation, and maintenance

Author
: 
Sharp, Duane E.

ISBN
: 
9780080490618
 
9781555582777

Publication Information
: 
Amsterdam ; Boston : Digital Press, c2003.

Physical Description
: 
1 online resource (xiii, 303 p.) : ill.

Subject Term
: 
Call centers -- Management.

Genre
: 
Electronic books.

Electronic Access
: 
ScienceDirect http://www.sciencedirect.com/science/book/9781555582777


LibraryMaterial TypeItem BarcodeShelf Number[[missing key: search.ChildField.HOLDING]]Status
Online LibraryE-Book254058-1001ONLINEElektronik Kütüphane