Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfaction

Consumer satisfaction advancements in theory, modeling, and empirical findings

Consumer service : how to achieve total customer satisfaction

E-Business. Digital Empowerment for an Intelligent Future 22nd Wuhan International Conference, WHICEB 2023, Wuhan, China, May 26-28, 2023, Proceedings, Part II

Trade tales : decoding customers' stories

Customer experience innovation : how to get a lasting market edge

Optimizing millennial consumer engagement with mood analysis

Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary

The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers

The Apple experience secrets to building insanely great customer loyalty

Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits

UX best practices how to achieve more impact with user experience

Exits, Voices and Social Investment Citizens’ Reaction to Public Services

Winning the customer turn consumers into fans and get them to spend more

Modern analysis of customer surveys with applications using R

Please every customer delivering stellar customer service across cultures

The inside advantage the strategy that unlocks the hidden growth in your business

The Starbucks experience 5 principles for turning ordinary into extraordinary

Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions

Customer-driven operations aligning quality tools and business processes for customer excellence

The psychology of sales success learn to think like your customer to close every sale

Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage

Selling for the long run build lasting customer relationships for breakthrough results

The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success

Stop telling, start selling how to use customer-focused dialogue to close sales

Living brands collaboration + innovation = customer fascination

The ten demandments rules to live by in the age of the demanding consumer

CustomerCentric selling

Perfect selling open the door, close the deal

Take your sales to the next level advanced skills to build stronger relationships and close more deals

User unfriendly consumer struggles with personal technologies, from clocks and sewing machines to cars and computers

Construction stakeholder management

Managing customer value : creating quality and service that customers can see

CIM revision cards delivering customer value

Strategic marketing for health care organizations building a customer-driven health system

Clients driving innovation

The seven lost secrets of success million dollar ideas of Bruce Barton, America's forgotten genius

Customer behavior : a managerial perspective.

The customer century : lessons from world-class companies in integrated marketing and communications

Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu

Service quality new directions in theory and practice

Word-of-mouth marketing