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1. 
Cover image for Tourist customer service satisfaction an encounter approach
Tourist customer service satisfaction an encounter approach
Author 
Noe, Francis P., 1939- Uysal, Muzaffer. Magnini, Vincent P.
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ONLINE
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2. 
Cover image for Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Author 
Harrington, H. J. (H. James)
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ONLINE
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3. 
Cover image for Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality
Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality
Author 
Grigoroudis, Evangelos. author. Siskos, Yannis. author. SpringerLink (Online service)
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ONLINE
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http://dx.doi.org/10.1007/978-1-4419-1640-2
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4. 
Cover image for Consumer service : how to achieve total customer satisfaction
Consumer service : how to achieve total customer satisfaction
Author 
Peel, Malcolm.
Preferred Shelf Number 
HF 5415.5 P364 1987
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Beytepe Library~1
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5. 
Cover image for Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17-21, 2023, Proceedings, Part II
Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17-21, 2023, Proceedings, Part II
Author 
Alfnes, Erlend. editor. Romsdal, Anita. editor. Strandhagen, Jan Ola. editor. von Cieminski, Gregor. editor. Romero, David. editor.
Preferred Shelf Number 
XX(520611.1)
Electronic Access 
https://doi.org/10.1007/978-3-031-43666-6
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6. 
Cover image for E-Business. Digital Empowerment for an Intelligent Future 22nd Wuhan International Conference, WHICEB 2023, Wuhan, China, May 26-28, 2023, Proceedings, Part I
E-Business. Digital Empowerment for an Intelligent Future 22nd Wuhan International Conference, WHICEB 2023, Wuhan, China, May 26-28, 2023, Proceedings, Part I
Author 
Tu, Yiliu. editor. (orcid) Chi, Maomao. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(520576.1)
Electronic Access 
https://doi.org/10.1007/978-3-031-32299-0
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7. 
Cover image for Case studies on food experiences in marketing, retail, and events
Case studies on food experiences in marketing, retail, and events
Author 
Doppler, Susanne, editer. Steffen, Adrienne, editer.
Preferred Shelf Number 
XX(522459.1)
Electronic Access 
ScienceDirect https://www.sciencedirect.com/science/book/9780128177921
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8. 
Cover image for Agile Processes in Software Engineering and Extreme Programming 16th International Conference, XP 2015, Helsinki, Finland, May 25-29, 2015, Proceedings
Agile Processes in Software Engineering and Extreme Programming 16th International Conference, XP 2015, Helsinki, Finland, May 25-29, 2015, Proceedings
Author 
Lassenius, Casper. editor. Dingsøyr, Torgeir. editor. Paasivaara, Maria. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(518633.1)
Electronic Access 
https://doi.org/10.1007/978-3-319-18612-2
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9. 
Cover image for Electrical estimating methods
Electrical estimating methods
Author 
DelPico, Wayne J. R.S. Means Company.
Preferred Shelf Number 
ONLINE(342086.1)
Electronic Access 
Ebook Library http://public.eblib.com/choice/PublicFullRecord.aspx?p=1823951
John Wiley http://dx.doi.org/10.1002/9781118963234
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10. 
Cover image for Managing technology-based projects tools, techniques, people, and business processes
Managing technology-based projects tools, techniques, people, and business processes
Author 
Thamhain, Hans J. (Hans Jurgen), 1936-
Preferred Shelf Number 
ONLINE(341887.1)
Electronic Access 
Books24x7 http://www.books24x7.com/marc.asp?bookid=63634
Ebook Library http://public.eblib.com/choice/publicfullrecord.aspx?p=1651765
ebrary http://site.ebrary.com/id/10849285
John Wiley http://dx.doi.org/10.1002/9781118849958
Safari Books Online http://proquest.safaribooksonline.com/?fpi=9780470402542
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11. 
Cover image for Usability evaluation for in-vehicle systems
Usability evaluation for in-vehicle systems
Author 
Harvey, Catherine, 1984- Stanton, Neville, 1960-
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ONLINE
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Distributed by publisher. Purchase or institutional license may be required for access.
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12. 
Cover image for Personal relationships the effect on employee attitudes, behavior, and well-being
Personal relationships the effect on employee attitudes, behavior, and well-being
Author 
Eby, Lillian Turner de Tormes, 1964- Allen, Tammy D.
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ONLINE
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