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Author

Azevedo, Abaet�e de.

(1)

Blumberg, Donald F.

(1)

Degen, Helmut, 1964-

(1)

Grönfeldt, Svafa.

(1)

(1)

Iacobucci, Dawn.

(1)

Karlyn, Matthew A.

(1)

Koc, Erdogan, editor.

(1)

Michelli, Joseph A., 1960-

(1)

Overly, Michael R.

(1)

Pomeranz, Ricardo.

(1)

Strother, Judith B.

(1)

Swartz, Teresa A.

(1)

Weinzimer, Philip.

(1)

Yuan, Xiaowei, 1963-

(1)

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Subject

Customer services -- Management.

(7)

Strategic planning.

(3)

Ağırlama endüstrisi -- Yönetim.

(1)

Chief information officers.

(1)

Communication in marketing.

(1)

Consumer satisfaction -- Handbooks, manuals, etc.

(1)

Consumer satisfaction.

(1)

(1)

Customer loyalty -- Handbooks, manuals, etc.

(1)

Customer relations -- Management.

(1)

Customer relations.

(1)

Customer services -- Management -- Handbooks, manuals, etc.

(1)

Customer services -- Marketing.

(1)

Electronic commerce.

(1)

Employee loyalty -- Handbooks, manuals, etc.

(1)

Hospitality industry -- Management.

(1)

Human-computer interaction.

(1)

Industrial design.

(1)

Information services -- Contracting out.

(1)

Information technology -- Management.

(1)

Internet -- Social aspects.

(1)

(1)

Müşteri hizmetleri -- Yönetim.

(1)

Organizational commitment -- Handbooks, manuals, etc.

(1)

Performance -- Management -- Handbooks, manuals, etc.

(1)

Personnel management -- Handbooks, manuals, etc.

(1)

Product management.

(1)

Relationship marketing.

(1)

Service industries -- Management.

(1)

Service industries -- Marketing.

(1)

Starbucks Coffee Company.

(1)

Success in business -- Handbooks, manuals, etc.

(1)

Success in business.

(1)

Technological innovations -- Management.

(1)

Technology assessment.

(1)

Tourism -- Management.

(1)

Turizm -- Yönetim.

(1)

User interfaces (Computer systems) -- Measurement.

(1)

Material Type

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1.

Cover image for Service failures and recovery in tourism hospitality : a practical manual

Service failures and recovery in tourism hospitality : a practical manual

Service failures and recovery in tourism hospitality : a practical manual

Author

Koc, Erdogan, editor.

Preferred Shelf Number

G155.A1 S437 2017

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Beytepe Library~1

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2.

Cover image for The strategic CIO : changing the dynamics of the business enterprise

The strategic CIO : changing the dynamics of the business enterprise

The strategic CIO : changing the dynamics of the business enterprise

Author

Weinzimer, Philip.

Preferred Shelf Number

ONLINE(356471.1)

Electronic Access

Distributed by publisher. Purchase or institutional license may be required for access.

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Online Library~1

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3.

Cover image for A guide to IT contracting checklists, tools, and techniques

A guide to IT contracting checklists, tools, and techniques

A guide to IT contracting checklists, tools, and techniques

Author

Overly, Michael R. Karlyn, Matthew A.

Preferred Shelf Number

ONLINE

Electronic Access

Distributed by publisher. Purchase or institutional license may be required for access.

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Online Library~1

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4.

Cover image for UX best practices how to achieve more impact with user experience

UX best practices how to achieve more impact with user experience

UX best practices how to achieve more impact with user experience

Author

Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.

Preferred Shelf Number

ONLINE

Electronic Access

Subscription required

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5.

Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary

The Starbucks experience 5 principles for turning ordinary into extraordinary

The Starbucks experience 5 principles for turning ordinary into extraordinary

Author

Michelli, Joseph A., 1960-

Preferred Shelf Number

ONLINE

Electronic Access

Subscription required

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6.

Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing

Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing

Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing

Author

Azevedo, Abaet�e de. Pomeranz, Ricardo.

Preferred Shelf Number

ONLINE

Electronic Access

Subscription required

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Online Library~1

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7.

Cover image for Service leadership the quest for competitive advantage

Service leadership the quest for competitive advantage

Service leadership the quest for competitive advantage

Author

Grönfeldt, Svafa. Strother, Judith B.

Preferred Shelf Number

ONLINE(369302.1)

Electronic Access

SAGE knowledge http://sk.sagepub.com/books/service-leadership

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8.

Cover image for Managing high-tech services using a CRM strategy

Managing high-tech services using a CRM strategy

Managing high-tech services using a CRM strategy

Author

Blumberg, Donald F.

Preferred Shelf Number

ONLINE

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9.

Cover image for Handbook of services marketing & management

Handbook of services marketing & management

Handbook of services marketing & management

Author

Swartz, Teresa A. Iacobucci, Dawn.

Preferred Shelf Number

ONLINE(368447.1)

Electronic Access

SAGE knowledge http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management

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Online Library~1

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1

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