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Cover image for Service management : operations, strategy, and information technology
Service management : operations, strategy, and information technology
Author 
Fitzsimmons, James A. Fitzsimmons, Mona J.
Preferred Shelf Number 
HD9980.5 F549 2011
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Beytepe Library~1
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Cover image for New service development creating memorable experiences
New service development creating memorable experiences
Author 
Fitzsimmons, James A. Fitzsimmons, Mona J.
Preferred Shelf Number 
ONLINE(368945.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/new-service-development
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Online Library~1
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