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Cover image for Education and research for marketing and quality management in libraries : = La formation et la recherche sur le marketing et la gestion de la qualite en bibliotheque. Satellite meeting, Quebec, August 14-16 Aout 2001
Education and research for marketing and quality management in libraries : = La formation et la recherche sur le marketing et la gestion de la qualite en bibliotheque. Satellite meeting, Quebec, August 14-16 Aout 2001
Author 
Savard, Rejean, 1950-, ed. International Federation of Library Associations and Institutions.
Preferred Shelf Number 
Z 716.3 .E32 2002
Format: 
Availability 
Beytepe Library~1
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2. 
Cover image for The virtual customer : a new paradigm for improving customer relations in libraries and information services
The virtual customer : a new paradigm for improving customer relations in libraries and information services
Author 
IFLA Satellite Meeting (2004 : Säao Paulo, Brasil) Ferreira, Sueli Mara Soares Pinto, ed. Savard, Rejean, 1950-, ed.
Preferred Shelf Number 
Z 716.3 I385 2005
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
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