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1. 
Cover image for Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfaction
Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfaction
Author 
Burgess, Peter, editor.
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ScienceDirect https://www.sciencedirect.com/science/book/9780081003565
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2. 
Cover image for Consumer satisfaction advancements in theory, modeling, and empirical findings
Consumer satisfaction advancements in theory, modeling, and empirical findings
Author 
Peluso, Alessandro M., 1978-
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3. 
Cover image for Consumer service : how to achieve total customer satisfaction
Consumer service : how to achieve total customer satisfaction
Author 
Peel, Malcolm.
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HF 5415.5 P364 1987
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4. 
Cover image for Impact : a complete guide to creating a user research practice at your organization
Impact : a complete guide to creating a user research practice at your organization
Author 
Anderson, Nikki, 1989- author.
Preferred Shelf Number 
HF5415.335
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Taylor & Francis https://www.taylorfrancis.com/books/9781003629276
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5. 
Cover image for The customering method : from CX dogma to customer science
The customering method : from CX dogma to customer science
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Spinley, Aarron, author.
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HF5415.5
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Taylor & Francis https://www.taylorfrancis.com/books/9781003513728
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Cover image for Augmenting customer retention through big data analytics
Augmenting customer retention through big data analytics
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Malik, Reena, 1986- editor. Sharma, Ambuj, 1977- editor. Chaudhary, Prashant Vilas, editor
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HF5415.5
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Taylor & Francis https://www.taylorfrancis.com/books/9781003538486
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Cover image for Shopping centre marketing : value creation and customer engagement
Shopping centre marketing : value creation and customer engagement
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Krowicki, Piotr, author. Maciejewski, Grzegorz, author.
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HF5430
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Taylor & Francis https://www.taylorfrancis.com/books/9781032690544
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Cover image for Thermoforming : processing and technology
Thermoforming : processing and technology
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Muralisrinivasan, Natamai Subramanian, author.
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TP1150 .M87 2024
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https://onlinelibrary.wiley.com/doi/book/10.1002/9781119555889
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Cover image for Customer experience analytics : how customers can better guide your web and app design decisions
Customer experience analytics : how customers can better guide your web and app design decisions
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Arikan, Akin, 1969- author.
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HF5415.335
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Taylor & Francis https://www.taylorfrancis.com/books/9781003335191
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Cover image for Consumer packaging strategy : localisation in Asian markets
Consumer packaging strategy : localisation in Asian markets
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Khan, Huda, author. Lee, Richard (Professor of marketing), author. Chrysochou, Polymeros, author.
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HF5770
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Taylor & Francis https://www.taylorfrancis.com/books/9781003000822
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11. 
Cover image for Customer service marketing : managing the customer experience
Customer service marketing : managing the customer experience
Author 
Torres, Edwin N., author. Zhang, Tingting (College teacher), author.
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HF5415.5
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Taylor & Francis https://www.taylorfrancis.com/books/9780429263965
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12. 
Cover image for Natural flavors, fragrances, and perfumes : chemistry, production, and sensory approach
Natural flavors, fragrances, and perfumes : chemistry, production, and sensory approach
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Gopi, Sreeraj, editor. Sukumaran, Nimisha Pulikkal, editor. Jacob, Joby, editor. Thomas, Sabu, editor.
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HD9999 .E782 N38 2023
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Cover image for Smart Energy for Smart Transport Proceedings of the 6th Conference on Sustainable Urban Mobility, CSUM2022, August 31-September 2, 2022, Skiathos Island, Greece
Smart Energy for Smart Transport Proceedings of the 6th Conference on Sustainable Urban Mobility, CSUM2022, August 31-September 2, 2022, Skiathos Island, Greece
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Nathanail, Eftihia G. editor. Gavanas, Nikolaos. editor. Adamos, Giannis. editor. SpringerLink (Online service)
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14. 
Cover image for E-Business. Digital Empowerment for an Intelligent Future 22nd Wuhan International Conference, WHICEB 2023, Wuhan, China, May 26-28, 2023, Proceedings, Part II
E-Business. Digital Empowerment for an Intelligent Future 22nd Wuhan International Conference, WHICEB 2023, Wuhan, China, May 26-28, 2023, Proceedings, Part II
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Tu, Yiliu. editor. (orcid) Chi, Maomao. editor. SpringerLink (Online service)
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15. 
Cover image for Green Sustainability: Towards Innovative Digital Transformation Proceedings of ITAF 2023
Green Sustainability: Towards Innovative Digital Transformation Proceedings of ITAF 2023
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Magdi, Dalia. editor. El-Fetouh, Ahmed Abou. editor. Mamdouh, Mohamed. editor. Joshi, Amit. editor. SpringerLink (Online service)
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16. 
Cover image for Corporate brand design : developing and managing brand identity
Corporate brand design : developing and managing brand identity
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Foroudi, Mohammad Mahdi, author. Foroudi, Pantea, 1974- author.
Preferred Shelf Number 
HF5415.1255 .F67 2022
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Taylor & Francis https://www.taylorfrancis.com/books/9781003054153
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Cover image for Artificial intelligence for renewable energy and climate change
Artificial intelligence for renewable energy and climate change
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Vasant, Pandian, editor. Weber, Gerhard-Wilhelm, editor. Thomas, J. Joshua, 1973- editor. Marmolejo-Saucedo, José Antonio, editor. Rodriguez-Aguilar, Roman, editor.
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TJ808 .A78 2022
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Cover image for Understanding doctors' performance
Understanding doctors' performance
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Cox, Jim, M.D., editor.
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19. 
Cover image for Case studies on food experiences in marketing, retail, and events
Case studies on food experiences in marketing, retail, and events
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Doppler, Susanne, editer. Steffen, Adrienne, editer.
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20. 
Cover image for UX on the go : a flexible guide to user experience design
UX on the go : a flexible guide to user experience design
Author 
Mara, Andrew (Associate Professor), author.
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21. 
Cover image for Brands on a mission : how to achieve social impact and business growth through purpose
Brands on a mission : how to achieve social impact and business growth through purpose
Author 
Sidibe, Myriam, 1976- author.
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HD69 .B7 S53 2020
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Taylor & Francis https://www.taylorfrancis.com/books/9780367855437
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Cover image for Service science : analysis and improvement of business processes
Service science : analysis and improvement of business processes
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Maleyeff, John, 1955- author.
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23. 
Cover image for Freedom within a framework : hearing the voice of the customer on the factory floor
Freedom within a framework : hearing the voice of the customer on the factory floor
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Cafaro, Paul G., author.
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HF5415.335
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24. 
Cover image for Engaging brands : a customer-centric approach for superior experiences
Engaging brands : a customer-centric approach for superior experiences
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Addis, Michela, author.
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Cover image for Food and health : actor strategies in information and communication
Food and health : actor strategies in information and communication
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Clavier, Viviane, editor. Oliveira, Jean-Philippe de, editor.
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Cover image for Optimizing millennial consumer engagement with mood analysis
Optimizing millennial consumer engagement with mood analysis
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Dasgupta, Sabyasachi, 1982- editor. Grover, Priya, 1974- editor. IGI Global, publisher.
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Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-5690-9
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Cover image for Customer experience innovation : how to get a lasting market edge
Customer experience innovation : how to get a lasting market edge
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Dew, Robert, author. Allen, Cyrus, author.
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Cover image for Trade tales : decoding customers' stories
Trade tales : decoding customers' stories
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Woodside, Arch G., editor.
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Cover image for Biotechnology, agriculture, environment and energy
Biotechnology, agriculture, environment and energy
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Zheng, Fangli, editor. International Conference on Biotechnology, Agriculture, Environment and Energy (2014 :Beijing, China)
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Cover image for Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary
Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary
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Curtin, Steve.
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Cover image for Exits, Voices and Social Investment Citizens’ Reaction to Public Services
Exits, Voices and Social Investment Citizens’ Reaction to Public Services
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Dowding, Keith. John, Peter.
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Cover image for Winning the customer turn consumers into fans and get them to spend more
Winning the customer turn consumers into fans and get them to spend more
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Imbriano, Lou.
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Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
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Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
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Gallo, Carmine.
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Cover image for Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
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Harrington, H. J. (H. James)
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Cover image for UX best practices how to achieve more impact with user experience
UX best practices how to achieve more impact with user experience
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Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.
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Cover image for Modern analysis of customer surveys with applications using R
Modern analysis of customer surveys with applications using R
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Kenett, Ron. Salini, Silvia. Wiley InterScience (Online service)
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Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
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Richardson, Linda, 1944-
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Cover image for Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
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George, Michael L.
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Cover image for Perfect selling open the door, close the deal
Perfect selling open the door, close the deal
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Richardson, Linda, 1944-
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Cover image for Take your sales to the next level advanced skills to build stronger relationships and close more deals
Take your sales to the next level advanced skills to build stronger relationships and close more deals
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Brennan, Charles D.
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Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence
Customer-driven operations aligning quality tools and business processes for customer excellence
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Ahoy, Christopher K.
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Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
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Lucas, Robert W.
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Cover image for The inside advantage the strategy that unlocks the hidden growth in your business
The inside advantage the strategy that unlocks the hidden growth in your business
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Bloom, Robert H. Conti, Dave.
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Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary
The Starbucks experience 5 principles for turning ordinary into extraordinary
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Michelli, Joseph A., 1960-
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Cover image for Living brands collaboration + innovation = customer fascination
Living brands collaboration + innovation = customer fascination
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Nadeau, Raymond.
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Cover image for The ten demandments rules to live by in the age of the demanding consumer
The ten demandments rules to live by in the age of the demanding consumer
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Mooney, Kelly. Bergheim, Laura, 1962-
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Cover image for CustomerCentric selling
CustomerCentric selling
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Bosworth, Michael T. Holland, John R. Visgatis, Frank.
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Cover image for The psychology of sales success learn to think like your customer to close every sale
The psychology of sales success learn to think like your customer to close every sale
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Gschwandtner, Gerhard.
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Cover image for Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage
Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage
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Holland, John R. Young, Tim, 1961-
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Cover image for Selling for the long run build lasting customer relationships for breakthrough results
Selling for the long run build lasting customer relationships for breakthrough results
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Reed, Wendy Foegen.
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Cover image for The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
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Knapp, Duane E.
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Cover image for The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
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Hodge, Richard. Schachter, Lou.
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Cover image for User unfriendly consumer struggles with personal technologies, from clocks and sewing machines to cars and computers
User unfriendly consumer struggles with personal technologies, from clocks and sewing machines to cars and computers
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Corn, Joseph J. Project Muse.
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Cover image for Managing customer value : creating quality and service that customers can see
Managing customer value : creating quality and service that customers can see
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Gale, Bradley T. Wood, Robert Chapman.
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56. 
Cover image for Construction stakeholder management
Construction stakeholder management
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Chinyio, E. (Ezekiel) Olomolaiye, Paul O. Wiley InterScience (Online service)
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Cover image for CIM revision cards delivering customer value
CIM revision cards delivering customer value
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Donnelly, Ray.
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58. 
Cover image for Strategic marketing for health care organizations building a customer-driven health system
Strategic marketing for health care organizations building a customer-driven health system
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Kotler, Philip. Shalowitz, Joel, 1953- Stevens, Robert J. (Robert John), 1955-
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59. 
Cover image for Clients driving innovation
Clients driving innovation
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Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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60. 
Cover image for The seven lost secrets of success million dollar ideas of Bruce Barton, America's forgotten genius
The seven lost secrets of success million dollar ideas of Bruce Barton, America's forgotten genius
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Vitale, Joe, 1953-
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MyiLibrary, Table of contents http://www.myilibrary.com?id=138131&ref=toc
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61. 
Cover image for Customer behavior : a managerial perspective.
Customer behavior : a managerial perspective.
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Sheth, Jagdish N. Mittal, Banwari, ort. yaz.
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62. 
Cover image for The customer century : lessons from world-class companies in integrated marketing and communications
The customer century : lessons from world-class companies in integrated marketing and communications
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Gr©¿℗œnstedt, Anders.
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63. 
Cover image for Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu
Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu
Author 
Akan, Perran.
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HF 5415.5 A526 1995
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64. 
Cover image for Word-of-mouth marketing
Word-of-mouth marketing
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Wilson, Jerry R., 1944-2005.
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HF5415.5 W59 1994
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65. 
Cover image for Service quality new directions in theory and practice
Service quality new directions in theory and practice
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Rust, Roland T. Oliver, Richard L., 1945-
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