Title:
The V-model of service quality : an exploration of African customer service delivery metrics
Author:
Whyte, Grafton, author.
ISBN:
9781787696037
Physical Description:
1 online resource (xix, 136 pages) : illustrations ; cm.
Series:
Emerald points
Emerald points.
Electronic Access:
https://www.emerald.com/insight/publication/doi/10.1108/9781787696037Copies:
Available:*
Library | Material Type | Item Barcode | Shelf Number | Status | Item Holds |
|---|---|---|---|---|---|
Searching... | E-Book | 421868-1001 | ONLINE | Searching... | Searching... |