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1. 
Cover image for The virtual customer : a new paradigm for improving customer relations in libraries and information services
The virtual customer : a new paradigm for improving customer relations in libraries and information services
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IFLA Satellite Meeting (2004 : Säao Paulo, Brasil) Ferreira, Sueli Mara Soares Pinto, ed. Savard, Rejean, 1950-, ed.
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Z 716.3 I385 2005
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Cover image for Müşteri ilişkileri yönetimi
Müşteri ilişkileri yönetimi
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Başal, Murat, yazar.
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HF5415.5 B37 2023
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Cover image for Müşteri şikayet yönetimi : ve örnek olaylar kavramlar-uygulamalar
Müşteri şikayet yönetimi : ve örnek olaylar kavramlar-uygulamalar
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Şahin, Ayşe. Tor-Kadıoğlu, Cansu.
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HF5415.52 M87 2021
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Cover image for Sentiment analysis and knowledge discovery in contemporary business
Sentiment analysis and knowledge discovery in contemporary business
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Rajput, Dharmendra Singh, 1985- editor. Thakur, Ramjeevan Singh, 1974- editor. Basha, S. Muzamil, 1986- editor. IGI Global, publisher.
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Cover image for Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia
Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia
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Lokman, Anitawati Mohd. editor. Yamanaka, Toshimasa. editor. Lévy, Pierre. editor. Chen, Kuohsiang. editor. Koyama, Shinichi. editor.
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Cover image for Küçük işletmeler için sosyal medya
Küçük işletmeler için sosyal medya
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Yalçın Güleç, Funda.
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HF5415.1265 Y35 2018
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Cover image for Optimizing millennial consumer engagement with mood analysis
Optimizing millennial consumer engagement with mood analysis
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Dasgupta, Sabyasachi, 1982- editor. Grover, Priya, 1974- editor. IGI Global, publisher.
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Cover image for The V-model of service quality : an exploration of African customer service delivery metrics
The V-model of service quality : an exploration of African customer service delivery metrics
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Whyte, Grafton, author.
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Cover image for Customer experience innovation : how to get a lasting market edge
Customer experience innovation : how to get a lasting market edge
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Dew, Robert, author. Allen, Cyrus, author.
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Cover image for Customer's new voice : extreme relevancy and experience through volunteered customer information
Customer's new voice : extreme relevancy and experience through volunteered customer information
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McKean, John, 1956-
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Cover image for Tüketici olma sürecinde sosyal ağlarda kurulan iletişim : Neden iletişim kurulur? İletişimin etkileri nelerdir?
Tüketici olma sürecinde sosyal ağlarda kurulan iletişim : Neden iletişim kurulur? İletişimin etkileri nelerdir?
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Südaş, Hatice Doğan
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HF5415.1265 S83 2015
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Cover image for Sosyal medya pazarlama
Sosyal medya pazarlama
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Kırcova, İbrahim Enginkaya, Ebru.
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HF5415.1265 K57 2015
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Cover image for Mistreatment in organizations
Mistreatment in organizations
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Perrewe, Pamela L. Halbesleben, Jonathon R. B. Rosen, Christopher C.
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Cover image for Müşteri ilişkileri yönetimi
Müşteri ilişkileri yönetimi
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Aktepe , Cemalettin Baş,Mehmet Tolon,Metehan
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HF5415.5 A38 2015
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15. 
Cover image for İlişkisel pazarlamada seçme konular
İlişkisel pazarlamada seçme konular
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Eren-Erdoğmuş, İrem. Gülsoy, Tanses Yasemin.
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HF5415.55 I45 2015
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Cover image for Implementing SAP¿̐ư CRM : the guide for business and technology managers
Implementing SAP¿̐ư CRM : the guide for business and technology managers
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Kale, Vivek, author.
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Cover image for 20. Ulusal pazarlama kongresi bildiri kitabı : 10-13 Haziran 2015, Eskişehir
20. Ulusal pazarlama kongresi bildiri kitabı : 10-13 Haziran 2015, Eskişehir
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Ulusal Pazarlama Kongresi (20. : 2015 : Eskişehir) Anadolu Üniversitesi. Pazarlama ve Pazarlama Araştırmaları Derneği.
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HF5415 U48 2015 V.1
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Cover image for Satış yönetimi
Satış yönetimi
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Önce, Asım Günal
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HF5438.4 O53 2015
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19. 
Cover image for Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
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Cao, Longbing. editor. Zeng, Yifeng. editor. An, Bo. editor. Symeonidis, Andreas L. editor. Gorodetsky, Vladimir. editor.
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Cover image for Analytics and dynamic customer strategy : big profits from big data
Analytics and dynamic customer strategy : big profits from big data
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Tanner, John F.
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Cover image for Likeable business why today's consumers demand more and how leaders can deliver
Likeable business why today's consumers demand more and how leaders can deliver
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Kerpen, Dave. Braun, Theresa. Pritchard, Valerie.
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Cover image for How to read a client from across the room win more business with the proven character code system to decode verbal & nonverbal communication
How to read a client from across the room win more business with the proven character code system to decode verbal & nonverbal communication
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Mychals, Brandy.
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Cover image for Stand out social marketing 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence
Stand out social marketing 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence
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Lewis, Mike, 1975-
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Cover image for En değerli ortağınızı keşfedin : müşteriniz
En değerli ortağınızı keşfedin : müşteriniz
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Maden, Deniz
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HF5415.55 M33 2013
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Cover image for Running the gauntlet essential business lessons to lead, drive change, and grow profits
Running the gauntlet essential business lessons to lead, drive change, and grow profits
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Hayzlett, Jeffrey W. Eber, Jim.
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Cover image for Fearless referrals boost your confidence, break down doors, build a powerful client list
Fearless referrals boost your confidence, break down doors, build a powerful client list
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Anderson, Matt.
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Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
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Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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Cover image for The power of Foursquare 7 innovative ways to get your customers to check in wherever they are
The power of Foursquare 7 innovative ways to get your customers to check in wherever they are
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Gallo, Carmine.
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Cover image for Consumer-brand relationships theory and practice
Consumer-brand relationships theory and practice
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Fournier, Susan. Breazeale, Michael, 1964- Fetscherin, Marc.
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Cover image for The 4A's of marketing creating value for customers, companies and society
The 4A's of marketing creating value for customers, companies and society
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Sheth, Jagdish N. Sisodia, Rajendra.
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Cover image for Customer relationship management : concept, strategy, and tools
Customer relationship management : concept, strategy, and tools
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Kumar, V. Reinartz, W.J. (Werner J.), joint author.
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Cover image for Find your next using the business genome approach to find your company's next competitive edge
Find your next using the business genome approach to find your company's next competitive edge
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Kates, Andrea.
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Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
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Gallo, Carmine.
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Cover image for Winning body language for sales professionals control the conversation and connect with your customer--without saying a word
Winning body language for sales professionals control the conversation and connect with your customer--without saying a word
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Bowden, Mark, 1970- Ford, Andrew.
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Cover image for Customers first dominate your market by winning them over where it counts the most
Customers first dominate your market by winning them over where it counts the most
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Bueno, Bolivar J.
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Cover image for Value-based pricing drive sales and boost your bottom line by creating, communicating and capturing customer value
Value-based pricing drive sales and boost your bottom line by creating, communicating and capturing customer value
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Macdivitt, Harry. Wilkinson, Mike, 1953-
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Cover image for The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
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Metz, Adam.
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Cover image for Clients, clients, and more clients create an endless stream of new business with the power of psychology
Clients, clients, and more clients create an endless stream of new business with the power of psychology
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Kase, Larina.
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Cover image for Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income
Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income
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Weiss, Alan, 1946-
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Cover image for Harvard business review : müşteri sadakatini artırmak
Harvard business review : müşteri sadakatini artırmak
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İnan, Melis.
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Cover image for Statistical methods in customer relationship management
Statistical methods in customer relationship management
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Kumar, V., 1957- Petersen, J. Andrew.
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Cover image for The financial services marketing handbook tactics and techniques that produce results
The financial services marketing handbook tactics and techniques that produce results
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Ehrlich, Evelyn, 1950- Fanelli, Duke, 1954-
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Cover image for Customer lifetime value : reshaping the way we manage to maximize profits
Customer lifetime value : reshaping the way we manage to maximize profits
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Bejou, David. Keiningham, Timothy L. Aksoy, Lerzan.
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Cover image for Business plans that work a guide for small business
Business plans that work a guide for small business
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Zacharakis, Andrew. Spinelli, Stephen. Timmons, Jeffry A. Timmons, Jeffry A. Business plans that work.
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Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
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Lucas, Robert W.
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Cover image for The inside advantage the strategy that unlocks the hidden growth in your business
The inside advantage the strategy that unlocks the hidden growth in your business
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Bloom, Robert H. Conti, Dave.
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Cover image for The Disney way harnessing the management secrets of Disney in your company
The Disney way harnessing the management secrets of Disney in your company
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Capodagli, Bill, 1948- Jackson, Lynn, 1955-
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Cover image for Master data management and data governance
Master data management and data governance
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Berson, Alex. Dubov, Lawrence. Berson, Alex. Master data management and customer data integration for a global enterprise.
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Cover image for Top market strategy applying the 80/20 rule
Top market strategy applying the 80/20 rule
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Kruger, Elizabeth Rush.
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Cover image for The new relationship marketing : how to build a large, loyal, profitable network using the social Web
The new relationship marketing : how to build a large, loyal, profitable network using the social Web
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Smith, Mari.
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Cover image for Systems thinking from heresy to practice : public and private sector studies
Systems thinking from heresy to practice : public and private sector studies
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Zokaei, Keivan. Seddon, John, 1952- O'Donovan, Brendan.
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Cover image for Customer relationship management
Customer relationship management
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Anderson, Kristin, 1962- Kerr, Carol.
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Cover image for The big book of people skills games
The big book of people skills games
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Scannell, Edward E. Rickenbacher, Colleen A.
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Cover image for Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success
Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success
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Facella, Paul. Genn, Adina M.
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Cover image for The innovation secrets of Steve Jobs insanely different : principles for breakthrough success
The innovation secrets of Steve Jobs insanely different : principles for breakthrough success
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Gallo, Carmine.
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Cover image for Built to serve how to drive the bottom line with people-first practices
Built to serve how to drive the bottom line with people-first practices
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Sanders, Dan J.
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Cover image for Fast innovation achieving superior differentiation, speed to market, and increased profitability
Fast innovation achieving superior differentiation, speed to market, and increased profitability
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George, Michael L. Works, James. Watson-Hemphill, Kimberly.
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Cover image for The new age of innovation driving cocreated value through global networks
The new age of innovation driving cocreated value through global networks
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Prahalad, C. K. Krishnan, M. S. (Mayuram S.)
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Cover image for 25 toughest sales objections (and how to overcome them) surefire techniques for conquering any resistance and closing the deal
25 toughest sales objections (and how to overcome them) surefire techniques for conquering any resistance and closing the deal
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Schiffman, Stephan.
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Cover image for Likeable social media how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (& other social networks)
Likeable social media how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (& other social networks)
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Kerpen, Dave.
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Cover image for The old rules of marketing are dead the 6 new rules to reinvent your brand & reigniting your business
The old rules of marketing are dead the 6 new rules to reinvent your brand & reigniting your business
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Pearson, Timothy R.
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Cover image for Accelerate the sale kick-start your personal selling style to close more sales, faster
Accelerate the sale kick-start your personal selling style to close more sales, faster
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Rodgers, Mark.
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Cover image for The Dentsu way secrets of cross switch marketing from the world's most innovative advertising agency
The Dentsu way secrets of cross switch marketing from the world's most innovative advertising agency
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Sugiyama, Kotaro. Andree, Tim.
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Cover image for The essential sales management handbook your secret weapon to success
The essential sales management handbook your secret weapon to success
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Gschwandtner, Gerhard.
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Cover image for The ten demandments rules to live by in the age of the demanding consumer
The ten demandments rules to live by in the age of the demanding consumer
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Mooney, Kelly. Bergheim, Laura, 1962-
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Cover image for Perfect selling open the door, close the deal
Perfect selling open the door, close the deal
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Richardson, Linda, 1944-
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Cover image for Take your sales to the next level advanced skills to build stronger relationships and close more deals
Take your sales to the next level advanced skills to build stronger relationships and close more deals
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Brennan, Charles D.
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Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
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Azevedo, Abaet�e de. Pomeranz, Ricardo.
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Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence
Customer-driven operations aligning quality tools and business processes for customer excellence
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Ahoy, Christopher K.
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Cover image for The psychology of sales success learn to think like your customer to close every sale
The psychology of sales success learn to think like your customer to close every sale
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Gschwandtner, Gerhard.
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Cover image for Turn clicks into customers proven marketing techniques for converting online traffic into revenue
Turn clicks into customers proven marketing techniques for converting online traffic into revenue
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Forrester, Duane.
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Cover image for Lead generation for the complex sale boost the quality and quantity of leads to increase your ROI
Lead generation for the complex sale boost the quality and quantity of leads to increase your ROI
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Carroll, Brian J. (Brian James), 1970-
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Get noticed-- get referrals build your client base and your business by making a name for yourself
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Lublin, Jill. Steisel, Mark.
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Cover image for Voice-of-the-customer marketing a revolutionary five-step process to create customers who care, spend, and stay
Voice-of-the-customer marketing a revolutionary five-step process to create customers who care, spend, and stay
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Roman, Ernan.
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Cover image for The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
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Knapp, Duane E.
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Cover image for The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
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Hodge, Richard. Schachter, Lou.
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Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
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Richardson, Linda, 1944-
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Cover image for The next evolution of marketing connect with your customers by marketing with meaning
The next evolution of marketing connect with your customers by marketing with meaning
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Gilbreath, Bob.
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Cover image for The big book of marketing lessons and best practices from the world's greatest companies
The big book of marketing lessons and best practices from the world's greatest companies
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Bennett, Anthony G.
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Entity resolution and information quality
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Talburt, John R.
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Cover image for Master data management in practice achieving true customer MDM
Master data management in practice achieving true customer MDM
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Cervo, Dalton, 1967- Allen, Mark, 1953-
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Cover image for Relational contracting for construction excellence principles, practices and case studies
Relational contracting for construction excellence principles, practices and case studies
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Chan, Albert P. C. Chan, Daniel W. M. Yeung, John F. Y.
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Cover image for Inbound marketing : get found using Google, social media, and blogs
Inbound marketing : get found using Google, social media, and blogs
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Halligan, Brian. Shah, Dharmesh, 1967-
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Cover image for Stakeholder marketing
Stakeholder marketing
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Gledhill, Michelle.
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Cover image for Relationship marketing : a consumer experience approach
Relationship marketing : a consumer experience approach
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Baron, Steve. Conway, A. (Anthony) Warnaby, Gary.
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Cover image for Data mining techniques in CRM inside customer segmentation
Data mining techniques in CRM inside customer segmentation
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Tsiptsis, Konstantinos. Chorianopoulos, Antonios. Wiley InterScience (Online service)
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Cover image for Social media 101 tactics and tips to develop your business online
Social media 101 tactics and tips to develop your business online
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Brogan, Chris.
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Cover image for Flip the funnel how to use existing customers to gain new ones
Flip the funnel how to use existing customers to gain new ones
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Jaffe, Joseph, 1970-
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Cover image for Relationship marketing a consumer experience approach
Relationship marketing a consumer experience approach
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Baron, Steve (J. Steve) Conway, A. (Anthony) Warnaby, Gary.
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Construction stakeholder management
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Chinyio, E. (Ezekiel) Olomolaiye, Paul O. Wiley InterScience (Online service)
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Cover image for CIM coursebook delivering customer value through marketing
CIM coursebook delivering customer value through marketing
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Donnelly, Ray. Linton, Colin.
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Cover image for Customer relationship management : concepts and technologies
Customer relationship management : concepts and technologies
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Buttle, Francis.
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CIM revision cards delivering customer value
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Donnelly, Ray.
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Cover image for Müşteri ilişkileri yönetimi
Müşteri ilişkileri yönetimi
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Aktepe , Cemalettin Baş,Mehmet Tolon,Metehan
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Cover image for All for one 10 strategies for building trusted client partnerships
All for one 10 strategies for building trusted client partnerships
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Sobel, Andrew, 1955-
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Cover image for Clients driving innovation
Clients driving innovation
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Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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Cover image for User-centered design stories real-world UCD case files
User-centered design stories real-world UCD case files
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Righi, Carol. James, Janice (Janice Sue)
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Cover image for Managing global customers an integrated approach
Managing global customers an integrated approach
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Yip, George S. Bink, Audrey J. M.
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Cover image for User-centered design stories real-world UCD case files
User-centered design stories real-world UCD case files
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Cover image for Managing customers as investments : the strategic value of customers in the long run
Managing customers as investments : the strategic value of customers in the long run
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Gupta, Sunil, 1958- Lehmann, Donald R., ort. yaz.
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Cover image for Managing learning and communication systems as business assets
Managing learning and communication systems as business assets
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Gayeski, Diane M. (Diane Mary), 1953-
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Cover image for Location and Personalisation Delivering online and mobility services
Location and Personalisation Delivering online and mobility services
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Ralph, Daniel, ed. Searby, Stephen, ed.
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Cover image for Müşteri ilişkileri yönetimi (CRM): Bilişim teknolojilerinin etkisi ve bankacılık sektöründeki gelişimi
Müşteri ilişkileri yönetimi (CRM): Bilişim teknolojilerinin etkisi ve bankacılık sektöründeki gelişimi
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Alagöz, Selda Başaran.
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Cover image for Müşteri ilişkilerinde hareket noktası : Müşteri memnuniyeti ve ölçümü
Müşteri ilişkilerinde hareket noktası : Müşteri memnuniyeti ve ölçümü
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Acuner, Şebnem Akın.
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Cover image for Customer relationship management systems handbook
Customer relationship management systems handbook
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Sharp, Duane E.
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Cover image for Telecommunications Quality of Service Management
Telecommunications Quality of Service Management
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Oodan, Antony P. Ward, Keith E. Savolaine, Catherine G. Daneshmand, Mahmoud Hoath, Peter
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Cover image for CRM redefining customer relationship management
CRM redefining customer relationship management
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Peel, Jeffrey.
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Cover image for Tüketici krallığının fethi : markalar diyarında pazarlama stratejileri
Tüketici krallığının fethi : markalar diyarında pazarlama stratejileri
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Solomon, Michael R. Çetinkaya, Selin, çev.
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Cover image for Integrating ERP, CRM, supply chain management, and smart materials
Integrating ERP, CRM, supply chain management, and smart materials
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Chorafas, Dimitris N.
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Cover image for The essential guide to knowledge management : E-business and CRM applications
The essential guide to knowledge management : E-business and CRM applications
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Tiwana, Amrit, 1974-
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Cover image for Müşteri ilişkilerinde hareket noktası : Müşteri memnuniyeti ve ölçümü
Müşteri ilişkilerinde hareket noktası : Müşteri memnuniyeti ve ölçümü
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Acuner, Şebnem Akın.
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Cover image for Driving customer equity : how customer lifetime value is reshaping corporate strategy
Driving customer equity : how customer lifetime value is reshaping corporate strategy
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Rust, Roland T. Zeithaml, Valarie A. Lemon, Katherine N. (Katherine Newell)
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