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1. 
Cover image for Customer service in libraries best practices
Customer service in libraries best practices
Author 
Harmon, Charles, 1960- Messina, Michael.
Preferred Shelf Number 
ONLINE
Electronic Access 
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=537768
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Online Library~1
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2. 
Cover image for Word-of-mouth marketing
Word-of-mouth marketing
Author 
Wilson, Jerry R., 1944-2005.
Preferred Shelf Number 
HF5415.5 W59 1994
Format: 
Availability 
Beytepe Library~1
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