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1. 
Cover image for Airline customer experience : digitalization in passenger services
Airline customer experience : digitalization in passenger services
Author 
Dutta, Pushan, 1985- editor. Ricciuti, Martin, editor. Bogrekci, Ismail, editor. Suseelan, Sumeet, editor.
Preferred Shelf Number 
HE9776
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003625100
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2. 
Cover image for A customer-oriented manager for B2B services
A customer-oriented manager for B2B services
Author 
Mathieu, Valérie, author.
Preferred Shelf Number 
HF5415.1263
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https://onlinelibrary.wiley.com/doi/book/10.1002/9781119902430
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3. 
Cover image for Quality of experience engineering for customer added value services from evaluation to monitoring
Quality of experience engineering for customer added value services from evaluation to monitoring
Author 
Mellouk, Abdelhamid. Cuadra-Sanchez, Antonio.
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ONLINE(342095.1)
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Ebook Library http://public.eblib.com/choice/publicfullrecord.aspx?p=1734306
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John Wiley http://dx.doi.org/10.1002/9781118984352
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4. 
Cover image for Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
Author 
Schiffman, Stephan.
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5. 
Cover image for Protecting main street measuring the customer experience in financial services for business and public policy
Protecting main street measuring the customer experience in financial services for business and public policy
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Lubin, Paul C.
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6. 
Cover image for Services marketing : integrating customer focus across the firm
Services marketing : integrating customer focus across the firm
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Zeithaml, Valarie A. Bitner, Mary Jo. Gremler, Dwayne D.
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HD9980.5 Z45 2009
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7. 
Cover image for The virtual customer : a new paradigm for improving customer relations in libraries and information services
The virtual customer : a new paradigm for improving customer relations in libraries and information services
Author 
IFLA Satellite Meeting (2004 : Säao Paulo, Brasil) Ferreira, Sueli Mara Soares Pinto, ed. Savard, Rejean, 1950-, ed.
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Z 716.3 I385 2005
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8. 
Cover image for Managing social media practices in the digital economy
Managing social media practices in the digital economy
Author 
Alavi, Shirin, 1980- editor. Ahuja, Vandana, editor.
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ONLINE
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http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2316535
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9. 
Cover image for Becoming quantum safe protect your business and mitigate risks with post-quantum cryptography and crypto-agility
Becoming quantum safe protect your business and mitigate risks with post-quantum cryptography and crypto-agility
Author 
Arun, Jai Singh, author. Harishankar, Ray, author. Rjaibi, Walid, author. Diffie, Whitfield, writer of foreword.
Preferred Shelf Number 
QA76.889
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781394406784
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10. 
Cover image for CONSUMER ENGAGEMENT IN THE CULTURAL SECTOR museums and science centres.
CONSUMER ENGAGEMENT IN THE CULTURAL SECTOR museums and science centres.
Author 
Kosiada-Sylburska, Magdalena. Bryła, Paweł.
Preferred Shelf Number 
AM7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003560869
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11. 
Cover image for Digital Transformation in the Customer Experience
Digital Transformation in the Customer Experience
Author 
Majeed, Mohammed, 1982- editor. Chaudhary, Aryan, editor. Chadha, Raman, editor.
Preferred Shelf Number 
HF5415.5
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Taylor & Francis https://www.taylorfrancis.com/books/9781003560449
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12. 
Cover image for Augmenting customer retention through big data analytics
Augmenting customer retention through big data analytics
Author 
Malik, Reena, 1986- editor. Sharma, Ambuj, 1977- editor. Chaudhary, Prashant Vilas, editor
Preferred Shelf Number 
HF5415.5
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Taylor & Francis https://www.taylorfrancis.com/books/9781003538486
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13. 
Cover image for Customer 360 : how data, AI, and trust changes everything
Customer 360 : how data, AI, and trust changes everything
Author 
Kihn, Martin, author. Chen Lin, Andrea, author.
Preferred Shelf Number 
HF5415.5 .K528 2025
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https://onlinelibrary.wiley.com/doi/book/10.1002/9781394308668
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14. 
Cover image for Computational intelligence for autonomous finance
Computational intelligence for autonomous finance
Author 
Gupta, Deepa, editor.
Preferred Shelf Number 
HG173 .C66 2025
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https://onlinelibrary.wiley.com/doi/book/10.1002/9781394233250
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15. 
Cover image for The new science of customer relationships : delivering the one-to-one promise with AI
The new science of customer relationships : delivering the one-to-one promise with AI
Author 
Davenport, Thomas H., 1954- author. Sterne, Jim, 1955- author.
Preferred Shelf Number 
HF5415.5 .D38 2025
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https://onlinelibrary.wiley.com/doi/book/10.1002/9781394320035
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16. 
Cover image for Digital Technologies and Transformation in Business, Industry and Organizations Volume 3
Digital Technologies and Transformation in Business, Industry and Organizations Volume 3
Author 
Pereira, Ruben. editor. (orcid)0000-0002-3001-5911 Bianchi, Isaias. editor. (orcid)0000-0001-5480-0642 Rocha, Alvaro. editor. (orcid)0000-0002-0750-8187 SpringerLink (Online service)
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17. 
Cover image for Service management and marketing principles : competing in the service economy
Service management and marketing principles : competing in the service economy
Author 
Kandampully, Jay, author. Solnet, David J., author.
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HF5415.5
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Taylor & Francis https://www.taylorfrancis.com/books/9781003470373
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18. 
Cover image for Customer service delivery in Africa : consumer perceptions of quality in selected African countries
Customer service delivery in Africa : consumer perceptions of quality in selected African countries
Author 
Hinson, Robert (Robert Ebo), author. Mensah, Esi Akyere, author. Odame, Doreen Anyamesem, author.
Preferred Shelf Number 
HF5415.5
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Taylor & Francis https://www.taylorfrancis.com/books/9781032688466
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19. 
Cover image for Signal processing for joint radar communications
Signal processing for joint radar communications
Author 
Mishra, Kumar Vijay, editor. Shankar, M. R. Bhavani, editor. Ottersten, Björn, editor. Swindlehurst, A. Lee, editor.
Preferred Shelf Number 
TK5102.9 .S5426 2024
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20. 
Cover image for Management, Tourism and Smart Technologies ICMTT 2023 Volume 2
Management, Tourism and Smart Technologies ICMTT 2023 Volume 2
Author 
Montenegro, Carlos. editor. Rocha, Álvaro. editor. (orcid)0000-0002-0750-8187 Cueva Lovelle, Juan Manuel. editor. (orcid)0000-0002-7812-7242 SpringerLink (Online service)
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21. 
Cover image for Management, Tourism and Smart Technologies ICMTT 2023 Volume 1
Management, Tourism and Smart Technologies ICMTT 2023 Volume 1
Author 
Montenegro, Carlos. editor. Rocha, Álvaro. editor. (orcid)0000-0002-0750-8187 Cueva Lovelle, Juan Manuel. editor. (orcid)0000-0002-7812-7242 SpringerLink (Online service)
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https://doi.org/10.1007/978-3-031-44131-8
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22. 
Cover image for Data-Driven Decision Making for Product Service Systems
Data-Driven Decision Making for Product Service Systems
Author 
Pezzotta, Giuditta. editor. Sala, Roberto. editor. Boucher, Xavier. editor. Bertoni, Marco. editor. Pirola, Fabiana. editor.
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https://doi.org/10.1007/978-3-031-60082-1
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23. 
Cover image for Digital customer success : why the next frontier of CS is digital and how you can leverage it to drive durable growth
Digital customer success : why the next frontier of CS is digital and how you can leverage it to drive durable growth
Author 
Mehta, Nick, 1977- author. Capote, Kellie, author.
Preferred Shelf Number 
HD45 .M44 2024
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https://onlinelibrary.wiley.com/doi/book/10.1002/9781394308354
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24. 
Cover image for Artificial intelligence-based system models in healthcare
Artificial intelligence-based system models in healthcare
Author 
Anand, A. Jose, editor. Kalaiccelvi, Kā., editor. Chatterje, Jyotir Moy, editor.
Preferred Shelf Number 
R859.7 .A78
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https://onlinelibrary.wiley.com/doi/book/10.1002/9781394242528
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25. 
Cover image for Smart mobility : using technology to improve transportation in smart cities
Smart mobility : using technology to improve transportation in smart cities
Author 
McQueen, Bob, author Safi, Ammar, author Alkheyaili, Shafia, author
Preferred Shelf Number 
TA1205
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https://onlinelibrary.wiley.com/doi/book/10.1002/9781119847168
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26. 
Cover image for Selling in Customer Service Integrating and Coordinating Service and Selling.
Selling in Customer Service Integrating and Coordinating Service and Selling.
Author 
Cai, Leon.
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HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781032644066
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27. 
Cover image for Green Sustainability: Towards Innovative Digital Transformation Proceedings of ITAF 2023
Green Sustainability: Towards Innovative Digital Transformation Proceedings of ITAF 2023
Author 
Magdi, Dalia. editor. El-Fetouh, Ahmed Abou. editor. Mamdouh, Mohamed. editor. Joshi, Amit. editor. SpringerLink (Online service)
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ONLINE
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https://doi.org/10.1007/978-981-99-4764-5
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28. 
Cover image for Performance Evaluation Methodologies and Tools 15th EAI International Conference, VALUETOOLS 2022, Virtual Event, November 2022, Proceedings
Performance Evaluation Methodologies and Tools 15th EAI International Conference, VALUETOOLS 2022, Virtual Event, November 2022, Proceedings
Author 
Hyytiä, Esa. editor. Kavitha, Veeraruna. editor. SpringerLink (Online service)
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https://doi.org/10.1007/978-3-031-31234-2
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29. 
Cover image for Advanced Communication and Intelligent Systems Second International Conference, ICACIS 2023, Warsaw, Poland, June 16-17, 2023, Revised Selected Papers, Part II
Advanced Communication and Intelligent Systems Second International Conference, ICACIS 2023, Warsaw, Poland, June 16-17, 2023, Revised Selected Papers, Part II
Author 
Shaw, Rabindra Nath. editor. Paprzycki, Marcin. editor. Ghosh, Ankush. editor. SpringerLink (Online service)
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https://doi.org/10.1007/978-3-031-45124-9
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30. 
Cover image for Clinical Laboratory Management
Clinical Laboratory Management
Author 
Yadav, Shakti Kumar. editor. Gupta, Ruchika. editor. Singh, Sompal. editor. SpringerLink (Online service)
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31. 
Cover image for Artificial Intelligence, Internet of Things, and Society 5.0
Artificial Intelligence, Internet of Things, and Society 5.0
Author 
Hannoon, Azzam. editor. (orcid)0000-0003-0468-7797 Mahmood, Abdullah. editor. SpringerLink (Online service)
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https://doi.org/10.1007/978-3-031-43300-9
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32. 
Cover image for Transportation Systems Technology and Integrated Management
Transportation Systems Technology and Integrated Management
Author 
Upadhyay, Ram Krishna. editor. Sharma, Sunil Kumar. editor. Kumar, Vikram. editor. Valera, Hardikk. editor. SpringerLink (Online service)
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https://doi.org/10.1007/978-981-99-1517-0
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33. 
Cover image for Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17-21, 2023, Proceedings, Part II
Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17-21, 2023, Proceedings, Part II
Author 
Alfnes, Erlend. editor. Romsdal, Anita. editor. Strandhagen, Jan Ola. editor. von Cieminski, Gregor. editor. Romero, David. editor.
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34. 
Cover image for Collaborative Networks in Digitalization and Society 5.0 24th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2023, Valencia, Spain, September 27-29, 2023, Proceedings
Collaborative Networks in Digitalization and Society 5.0 24th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2023, Valencia, Spain, September 27-29, 2023, Proceedings
Author 
Camarinha-Matos, Luis M. editor. Boucher, Xavier. editor. Ortiz, Angel. editor. SpringerLink (Online service)
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35. 
Cover image for HCI International 2023 Posters 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part IV
HCI International 2023 Posters 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part IV
Author 
Stephanidis, Constantine. editor. Antona, Margherita. editor. Ntoa, Stavroula. editor. Salvendy, Gavriel. editor. SpringerLink (Online service)
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36. 
Cover image for HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part I
HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part I
Author 
Nah, Fiona. editor. Siau, Keng. editor. SpringerLink (Online service)
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37. 
Cover image for HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part II
HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part II
Author 
Nah, Fiona. editor. Siau, Keng. editor. SpringerLink (Online service)
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38. 
Cover image for Digital Technologies and Applications Proceedings of ICDTA'23, Fez, Morocco, Volume 2
Digital Technologies and Applications Proceedings of ICDTA'23, Fez, Morocco, Volume 2
Author 
Motahhir, Saad. editor. (orcid)0000-0002-6846-8908 Bossoufi, Badre. editor. SpringerLink (Online service)
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39. 
Cover image for Perspectives and Trends in Education and Technology Selected Papers from ICITED 2022
Perspectives and Trends in Education and Technology Selected Papers from ICITED 2022
Author 
Mesquita, Anabela. editor. Abreu, António. editor. (orcid)0000-0001-5958-9188 Carvalho, João Vidal. editor. (orcid)0000-0001-9727-0557 de Mello, Cristina Helena Pinto. editor. SpringerLink (Online service)
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40. 
Cover image for Modern Artificial Intelligence and Data Science Tools, Techniques and Systems
Modern Artificial Intelligence and Data Science Tools, Techniques and Systems
Author 
Idrissi, Abdellah. editor. SpringerLink (Online service)
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41. 
Cover image for Artificial Intelligence in Customer Service The Next Frontier for Personalized Engagement
Artificial Intelligence in Customer Service The Next Frontier for Personalized Engagement
Author 
Sheth, Jagdish N. editor. Jain, Varsha. editor. Mogaji, Emmanuel. editor. Ambika, Anupama. editor. SpringerLink (Online service)
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42. 
Cover image for Customer service marketing : managing the customer experience
Customer service marketing : managing the customer experience
Author 
Torres, Edwin N., author. Zhang, Tingting (College teacher), author.
Preferred Shelf Number 
HF5415.5
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Taylor & Francis https://www.taylorfrancis.com/books/9780429263965
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43. 
Cover image for The new customer experience management : why and how the companies of the future address their customers' needs proactively
The new customer experience management : why and how the companies of the future address their customers' needs proactively
Author 
Yorgov, Ivaylo, author.
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HF5415.5
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44. 
Cover image for Key account management excellence in pharma & medtech
Key account management excellence in pharma & medtech
Author 
Moorman, Mike, editor.
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HD9665.5
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45. 
Cover image for Social network analysis : theory and applications
Social network analysis : theory and applications
Author 
Galety, Mohammad Gouse, editor.
Preferred Shelf Number 
HM742 .S63 2022
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https://onlinelibrary.wiley.com/doi/book/10.1002/9781119836759
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46. 
Cover image for Resisting corporate corruption : practical cases in business ethics from Enron through SPACs
Resisting corporate corruption : practical cases in business ethics from Enron through SPACs
Author 
Arbogast, Stephen V., 1948- author.
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HF5387
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https://onlinelibrary.wiley.com/doi/book/10.1002/9781119871668
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47. 
Cover image for Emerging computing paradigms : principles, advances and applications
Emerging computing paradigms : principles, advances and applications
Author 
Singh, Umang, 1982-2021, editor. Murugesan, San, 1978- editor. Seth, Ashish, editor.
Preferred Shelf Number 
QA76.24 .E43 2022
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https://onlinelibrary.wiley.com/doi/book/10.1002/9781119813439
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48. 
Cover image for The practical guide to achieving customer satisfaction in events and hotels
The practical guide to achieving customer satisfaction in events and hotels
Author 
Berners, Philip, author. Martin, Adrian, author.
Preferred Shelf Number 
TX911.3 .C8
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003154600
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49. 
Cover image for Improving Productivity and Service in Depot Businesses How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction.
Improving Productivity and Service in Depot Businesses How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction.
Author 
Woodland, Colin, author.
Preferred Shelf Number 
HD56
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50. 
Cover image for Better customer service : simple rules you can apply today
Better customer service : simple rules you can apply today
Author 
Brewer, Edward C., 1960- author. Holmes, Terence L., author.
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HF5415.5
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51. 
Cover image for Operational excellence : breakthrough strategies for improving customer experience and productivity
Operational excellence : breakthrough strategies for improving customer experience and productivity
Author 
Martin, James W. (James William), 1952- author.
Preferred Shelf Number 
TS156.17 .S59 M37 2021
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52. 
Cover image for Smart grid and enabling technologies
Smart grid and enabling technologies
Author 
Refaat, Shady S., author. Ellabban, Omar, author. Bayhan, Sertac, author. Abu-Rub, Haithem, author. Blaabjerg, Frede, author.
Preferred Shelf Number 
TK3105
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https://onlinelibrary.wiley.com/doi/book/10.1002/9781119422464
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53. 
Cover image for Artificial intelligence for asset management and investment : a strategic perspective
Artificial intelligence for asset management and investment : a strategic perspective
Author 
Naqvi, Al, author. John Wiley & Sons, Ltd., publisher.
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HG4529.5 .N37 2021
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Facilities manager's desk reference
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Wiggins, Jane M., author.
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TS155 .W536 2021
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Cover image for Customer service management in Africa : a strategic and operational perspective
Customer service management in Africa : a strategic and operational perspective
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Hinson, Robert (Robert Ebo), editor. Adeola, Ogechi, editor, author. Lituchy, Terri R., editor. Amartey, Abednego Feehi Okoe, editor.
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Hizmet pazarlaması
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İslamoğlu, A. Hamdi. Aydın, Kenan.
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The Routledge handbook of service research insights and ideas
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Bridges, Eileen, editor. Fowler, Kendra, editor.
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Queueing theory. 2, Advanced trends
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Anisimov, V. I. (Vladimir Ilʹich) Limnios, N. (Nikolaos)
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SQL server database programming with visual basic.net : concepts, designs and implementations
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Bai, Ying, 1956- author.
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QA76.9 .C55 S65 2020
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The legaltech book : the legal technology handbook for investors, entrepreneurs and FinTech visionaries
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Chishti, Susanne, 1971- editor.
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K87 .L459 2020
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The AI book : the artificial intelligence handbook for investors, entrepreneurs and FinTech visionaries
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Chishti, Susanne, 1971- editor. Bartoletti, Ivana, 1979- editor. Leslie, Anne, 1977- editor. Millie, Shân M., 1968- editor.
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HG4515.5 .A38 2020
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Cover image for Internet of augmented Me, I. AM : empowering innovation for a new sustainable future
Internet of augmented Me, I. AM : empowering innovation for a new sustainable future
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Duvaut, Patrick. Dalloz, Xavier. Menga, David. Koehl, P. F.‏ ‎ (Pierre-François) Chriqui, Vidal.
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QA76.9 .A94
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Cover image for Defining, measuring and managing consumer experiences
Defining, measuring and managing consumer experiences
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Sorrentino, Annarita, author.
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Cover image for Service marketing strategies for small and medium enterprises : emerging research and opportunities
Service marketing strategies for small and medium enterprises : emerging research and opportunities
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Rahman, Muhammad Sabbir, 1981- author. Zaman, Mahmud Habib, 1981- author. Hossain, Md. Afnan, 1987- author. IGI Global, publisher.
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Social media data mining and analytics
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Szabó, Gábor, author. Polatkan, Gungor, author. Boykin, Oscar, author. Chalkiopoulos, Antonios, author.
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Dental reception and supervisory management
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Bridges, Glenys, 1956- author.
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Cover image for Managing design : conversations, project controls, and best practices for commercial design and construction projects
Managing design : conversations, project controls, and best practices for commercial design and construction projects
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LeFevre, Michael, 1953- author, editor.
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Quality services and experiences in hospitality and tourism
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Cai, Liping A., editor. Alaedini, Pooya, 1967- editor.
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Cover image for The Strategic CIO : Changing the Dynamics of the Business Enterprise
The Strategic CIO : Changing the Dynamics of the Business Enterprise
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Weinzimer, Philip, author. Taylor and Francis.
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Trade tales : decoding customers' stories
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Woodside, Arch G., editor.
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The V-model of service quality : an exploration of African customer service delivery metrics
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Whyte, Grafton, author.
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Client psychology
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Chaffin, Charles R., editor.
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Cover image for Service failures and recovery in tourism hospitality : a practical manual
Service failures and recovery in tourism hospitality : a practical manual
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Koc, Erdogan, editor.
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Cover image for Temel kavramlarla reklam ajansı reklamveren ilişkileri
Temel kavramlarla reklam ajansı reklamveren ilişkileri
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Aktuğlu, Işıl Karpat. Temel Eğinli, Ayşen. Misci Kip, Sema.
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Cover image for Provisioning, recovery, and in-operation planning in elastic optical network
Provisioning, recovery, and in-operation planning in elastic optical network
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Velasco, Luis, 1966- editor. Ruiz, Marc, 1981- editor.
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Cover image for Creating strategic value through financial technology
Creating strategic value through financial technology
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Wilson, Jay D., 1981- author.
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Cover image for Digital services in the 21st Century : a strategic and business perspective
Digital services in the 21st Century : a strategic and business perspective
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Sánchez, Antonio, author. Carro, Belén, author.
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Cover image for Serviceology for Services 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings
Serviceology for Services 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings
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Hara, Yoshinori. editor. Karagiannis, Dimitris. editor. SpringerLink (Online service)
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Cover image for Ontology-Based Data Access Leveraging Subjective Reports
Ontology-Based Data Access Leveraging Subjective Reports
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Simari, Gerardo I. author. Molinaro, Cristian. author. Vanina Martinez, Maria. author. Lukasiewicz, Thomas. author. Predoiu, Livia. author.
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Cover image for Advances in The Human Side of Service Engineering Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA
Advances in The Human Side of Service Engineering Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA
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Ahram, Tareq Z. editor. Karwowski, Waldemar. editor. SpringerLink (Online service)
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Cover image for Optimizing Transport Logistics Processes with Multiagent Planning and Control
Optimizing Transport Logistics Processes with Multiagent Planning and Control
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Gath, Max. author. SpringerLink (Online service)
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Cover image for Digital Make-Believe
Digital Make-Believe
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Turner, Phil. editor. Harviainen, J. Tuomas. editor. SpringerLink (Online service)
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Cover image for Social Media: The Good, the Bad, and the Ugly 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13-15, 2016, Proceedings
Social Media: The Good, the Bad, and the Ugly 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13-15, 2016, Proceedings
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Dwivedi, Yogesh K. editor. Mäntymäki, Matti. editor. (orcid)0000-0002-1981-566X Ravishankar, M.N. editor. Janssen, Marijn. editor. (orcid)0000-0001-6211-8790 Clement, Marc. editor.
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Cover image for Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
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Cao, Longbing. editor. Zeng, Yifeng. editor. An, Bo. editor. Symeonidis, Andreas L. editor. Gorodetsky, Vladimir. editor.
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Cover image for Exploring Services Science 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings
Exploring Services Science 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings
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Nóvoa, Henriqueta. editor. Drăgoicea, Monica. editor. SpringerLink (Online service)
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Cover image for Software Business 6th International Conference, ICSOB 2015, Braga, Portugal, June 10-12, 2015, Proceedings
Software Business 6th International Conference, ICSOB 2015, Braga, Portugal, June 10-12, 2015, Proceedings
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Fernandes, João M. editor. Machado, Ricardo J. editor. Wnuk, Krzysztof. editor. SpringerLink (Online service)
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Cover image for The law and practice of international banking
The law and practice of international banking
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Proctor, Charles (Lawyer), author.
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K1066 P76 2015
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Cover image for Industrial Engineering, Management Science and Applications 2015
Industrial Engineering, Management Science and Applications 2015
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Gen, Mitsuo. editor. Kim, Kuinam J. editor. Huang, Xiaoxia. editor. Hiroshi, Yabe. editor. SpringerLink (Online service)
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Cover image for Requirements Engineering: Foundation for Software Quality 21st International Working Conference, REFSQ 2015, Essen, Germany, March 23-26, 2015. Proceedings
Requirements Engineering: Foundation for Software Quality 21st International Working Conference, REFSQ 2015, Essen, Germany, March 23-26, 2015. Proceedings
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Fricker, Samuel A. editor. Schneider, Kurt. editor. SpringerLink (Online service)
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Cover image for Designing service excellence : people and technology
Designing service excellence : people and technology
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Hunt, Brian, author. Ivergard, Toni, author.
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Cover image for Right-time experiences : driving revenue with mobile and big data
Right-time experiences : driving revenue with mobile and big data
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Lopez, Maribel, 1968-
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ebrary An electronic book accessible through the World Wide Web; click to view
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Cover image for Serving online customers : lessons for libraries from the business world
Serving online customers : lessons for libraries from the business world
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Barclay, Donald A., author.
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Z674.75.I58 B37 2014
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Cover image for Bankacılıkta pazarlama
Bankacılıkta pazarlama
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Gümüş, Sefer.
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Cover image for Advances in the human side of service engineering
Advances in the human side of service engineering
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Spohrer, James C. Freund, Louis E.
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T60 .A43 2013
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Cover image for Advances in usability evaluation
Advances in usability evaluation
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Rebelo, Francesco. Soares, Marcelo Marcio.
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TA167 .A375 2013
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Cover image for A guide to IT contracting : checklists, tools, and techniques
A guide to IT contracting : checklists, tools, and techniques
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Overly, Michael R., author. Karlyn, Matthew A.
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Cover image for Customer service in libraries best practices
Customer service in libraries best practices
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Harmon, Charles, 1960- Messina, Michael.
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Cover image for Optimizing academic library services in the digital milieu : digital devices and their emerging trends
Optimizing academic library services in the digital milieu : digital devices and their emerging trends
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Ryan, Brendan.
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Cover image for Phone Clones : Authenticity Work in the Transnational Service Economy
Phone Clones : Authenticity Work in the Transnational Service Economy
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Mirchandani, Kiran, 1968-
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Successful enquiry answering every time
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Buckley Owen, Tim, 1948- Buckley Owen, Tim, 1948- Success at the enquiry desk.
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Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
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Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
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Gallo, Carmine.
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Cover image for UX best practices how to achieve more impact with user experience
UX best practices how to achieve more impact with user experience
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Cover image for Winning the customer turn consumers into fans and get them to spend more
Winning the customer turn consumers into fans and get them to spend more
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Imbriano, Lou.
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Cover image for The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
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Knapp, Duane E.
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Cover image for The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
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Hodge, Richard. Schachter, Lou.
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Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
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Richardson, Linda, 1944-
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Cover image for Master data management and data governance
Master data management and data governance
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Voice of the customer capture and analysis
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Yang, Kai.
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Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
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Cover image for Customer relationship management
Customer relationship management
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Anderson, Kristin, 1962- Kerr, Carol.
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Cover image for Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
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George, Michael L.
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Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary
The Starbucks experience 5 principles for turning ordinary into extraordinary
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Michelli, Joseph A., 1960-
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Cover image for The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
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Michelli, Joseph A., 1960-
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Cover image for The ten demandments rules to live by in the age of the demanding consumer
The ten demandments rules to live by in the age of the demanding consumer
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Mooney, Kelly. Bergheim, Laura, 1962-
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Cover image for Take your sales to the next level advanced skills to build stronger relationships and close more deals
Take your sales to the next level advanced skills to build stronger relationships and close more deals
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Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
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Azevedo, Abaet�e de. Pomeranz, Ricardo.
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Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence
Customer-driven operations aligning quality tools and business processes for customer excellence
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QoS enabled networks tools and foundations
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Flip the funnel how to use existing customers to gain new ones
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Jaffe, Joseph, 1970-
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Introduction to service engineering
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Value-added services for next generation networks
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Velde, Thierry Van de., author.
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Clients driving innovation
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Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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The Medical Library Association guide to health literacy
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Kars, Marge, 1947- Baker, Lynda. Wilson, Feleta L., 1945-
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Behavioural finance for private banking
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Niche envy marketing discrimination in the digital age
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Service Orientation Winning Strategies and Best Practices
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Allen, Paul. Higgins, Sam. McRae, Paul. Schlamann, Hermann.
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Service leadership the quest for competitive advantage
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Grönfeldt, Svafa. Strother, Judith B.
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Serving internal and external customers
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Managing high-tech services using a CRM strategy
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Blumberg, Donald F., author.
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Managing service level quality across wireless and fixed networks
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Cover image for The innovator's solution : creating and sustaining successful growth
The innovator's solution : creating and sustaining successful growth
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Christensen, Clayton M. Raynor, Michael E.
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Electronic Bill Presentment and Payment
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Terplan, Kornel, author.
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Cover image for Algılanan hizmet kalitesi, müşteri tatmini ve müşteri satın alma niyeti arasındaki ilişki : KKTC Gazimağusa İlçesi'nde banka müşterileri üzerine bir araştırma
Algılanan hizmet kalitesi, müşteri tatmini ve müşteri satın alma niyeti arasındaki ilişki : KKTC Gazimağusa İlçesi'nde banka müşterileri üzerine bir araştırma
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Karatepe, Osman Mübin.
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Pazarlama karmasına ilişkin müşteri algısının ölçümünde geliştirilmiş farklı ölçeklerin cep telefonu ürününe uygulanması
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The privacy papers : managing technology, consumer, employee, and legislative action
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Herold, Rebecca.
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QoS measurement and evaluation of telecommunications quality of service
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Hardy, William C.
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Cover image for Driving customer equity : how customer lifetime value is reshaping corporate strategy
Driving customer equity : how customer lifetime value is reshaping corporate strategy
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Rust, Roland T. Zeithaml, Valarie A. Lemon, Katherine N. (Katherine Newell)
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Cover image for Handbook of services marketing & management
Handbook of services marketing & management
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Swartz, Teresa A. Iacobucci, Dawn.
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Financial services information systems
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Keyes, Jessica, 1950-
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Cover image for Developing a market orientation
Developing a market orientation
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Deshpande, Rohit. Marketing Science Institute.
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Cover image for Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu
Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu
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Akan, Perran.
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Word-of-mouth marketing
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Wilson, Jerry R., 1944-2005.
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Cover image for Service quality new directions in theory and practice
Service quality new directions in theory and practice
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Rust, Roland T. Oliver, Richard L., 1945-
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