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1. 
Cover image for Quality of experience engineering for customer added value services from evaluation to monitoring
Quality of experience engineering for customer added value services from evaluation to monitoring
Author 
Mellouk, Abdelhamid. Cuadra-Sanchez, Antonio.
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Cover image for Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
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Schiffman, Stephan.
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Cover image for Protecting main street measuring the customer experience in financial services for business and public policy
Protecting main street measuring the customer experience in financial services for business and public policy
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Lubin, Paul C.
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Cover image for Services marketing : integrating customer focus across the firm
Services marketing : integrating customer focus across the firm
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Zeithaml, Valarie A. Bitner, Mary Jo. Gremler, Dwayne D.
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HD9980.5 Z45 2009
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Cover image for The virtual customer : a new paradigm for improving customer relations in libraries and information services
The virtual customer : a new paradigm for improving customer relations in libraries and information services
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IFLA Satellite Meeting (2004 : Säao Paulo, Brasil) Ferreira, Sueli Mara Soares Pinto, ed. Savard, Rejean, 1950-, ed.
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Z 716.3 I385 2005
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6. 
Cover image for Managing social media practices in the digital economy
Managing social media practices in the digital economy
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Alavi, Shirin, 1980- editor. Ahuja, Vandana, editor.
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7. 
Cover image for HCI International 2023 Posters 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part IV
HCI International 2023 Posters 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part IV
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Stephanidis, Constantine. editor. Antona, Margherita. editor. Ntoa, Stavroula. editor. Salvendy, Gavriel. editor. SpringerLink (Online service)
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XX(520775.1)
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Cover image for Advanced Communication and Intelligent Systems Second International Conference, ICACIS 2023, Warsaw, Poland, June 16-17, 2023, Revised Selected Papers, Part II
Advanced Communication and Intelligent Systems Second International Conference, ICACIS 2023, Warsaw, Poland, June 16-17, 2023, Revised Selected Papers, Part II
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Shaw, Rabindra Nath. editor. Paprzycki, Marcin. editor. Ghosh, Ankush. editor. SpringerLink (Online service)
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XX(520700.1)
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https://doi.org/10.1007/978-3-031-45124-9
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9. 
Cover image for Performance Evaluation Methodologies and Tools 15th EAI International Conference, VALUETOOLS 2022, Virtual Event, November 2022, Proceedings
Performance Evaluation Methodologies and Tools 15th EAI International Conference, VALUETOOLS 2022, Virtual Event, November 2022, Proceedings
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Hyytiä, Esa. editor. Kavitha, Veeraruna. editor. SpringerLink (Online service)
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XX(520408.1)
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https://doi.org/10.1007/978-3-031-31234-2
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10. 
Cover image for Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17-21, 2023, Proceedings, Part II
Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17-21, 2023, Proceedings, Part II
Author 
Alfnes, Erlend. editor. Romsdal, Anita. editor. Strandhagen, Jan Ola. editor. von Cieminski, Gregor. editor. Romero, David. editor.
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XX(520611.1)
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11. 
Cover image for Collaborative Networks in Digitalization and Society 5.0 24th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2023, Valencia, Spain, September 27-29, 2023, Proceedings
Collaborative Networks in Digitalization and Society 5.0 24th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2023, Valencia, Spain, September 27-29, 2023, Proceedings
Author 
Camarinha-Matos, Luis M. editor. Boucher, Xavier. editor. Ortiz, Angel. editor. SpringerLink (Online service)
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XX(520625.1)
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https://doi.org/10.1007/978-3-031-42622-3
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12. 
Cover image for HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part I
HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part I
Author 
Nah, Fiona. editor. Siau, Keng. editor. SpringerLink (Online service)
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XX(521104.1)
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13. 
Cover image for HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part II
HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part II
Author 
Nah, Fiona. editor. Siau, Keng. editor. SpringerLink (Online service)
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XX(521105.1)
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https://doi.org/10.1007/978-3-031-36049-7
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14. 
Cover image for Clinical Laboratory Management
Clinical Laboratory Management
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Yadav, Shakti Kumar. editor. Gupta, Ruchika. editor. Singh, Sompal. editor. SpringerLink (Online service)
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XX(522268.1)
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15. 
Cover image for Hizmet pazarlaması
Hizmet pazarlaması
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İslamoğlu, A. Hamdi. Aydın, Kenan.
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HD9980.5 I85 2020
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16. 
Cover image for Service marketing strategies for small and medium enterprises : emerging research and opportunities
Service marketing strategies for small and medium enterprises : emerging research and opportunities
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Rahman, Muhammad Sabbir, 1981- author. Zaman, Mahmud Habib, 1981- author. Hossain, Md. Afnan, 1987- author. IGI Global, publisher.
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Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-7891-8
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17. 
Cover image for The V-model of service quality : an exploration of African customer service delivery metrics
The V-model of service quality : an exploration of African customer service delivery metrics
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Whyte, Grafton, author.
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https://www.emerald.com/insight/publication/doi/10.1108/9781787696037
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18. 
Cover image for Quality services and experiences in hospitality and tourism
Quality services and experiences in hospitality and tourism
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Cai, Liping A., editor. Alaedini, Pooya, 1967- editor.
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Cover image for Trade tales : decoding customers' stories
Trade tales : decoding customers' stories
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Woodside, Arch G., editor.
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Cover image for Service failures and recovery in tourism hospitality : a practical manual
Service failures and recovery in tourism hospitality : a practical manual
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Koc, Erdogan, editor.
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G155.A1 S437 2017
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21. 
Cover image for Temel kavramlarla reklam ajansı reklamveren ilişkileri
Temel kavramlarla reklam ajansı reklamveren ilişkileri
Author 
Aktuğlu, Işıl Karpat. Temel Eğinli, Ayşen. Misci Kip, Sema.
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HF6178 A599 2017
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22. 
Cover image for The strategic CIO : changing the dynamics of the business enterprise
The strategic CIO : changing the dynamics of the business enterprise
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Weinzimer, Philip.
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Cover image for Designing service excellence : people and technology
Designing service excellence : people and technology
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Hunt, Brian, author. Iverg¿̐ưard, Toni, author.
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24. 
Cover image for The law and practice of international banking
The law and practice of international banking
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Proctor, Charles (Lawyer), author.
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K1066 P76 2015
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25. 
Cover image for Exploring Services Science 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings
Exploring Services Science 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings
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Nóvoa, Henriqueta. editor. Drăgoicea, Monica. editor. SpringerLink (Online service)
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XX(518541.1)
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Cover image for Requirements Engineering: Foundation for Software Quality 21st International Working Conference, REFSQ 2015, Essen, Germany, March 23-26, 2015. Proceedings
Requirements Engineering: Foundation for Software Quality 21st International Working Conference, REFSQ 2015, Essen, Germany, March 23-26, 2015. Proceedings
Author 
Fricker, Samuel A. editor. Schneider, Kurt. editor. SpringerLink (Online service)
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XX(519025.1)
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27. 
Cover image for Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
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Cao, Longbing. editor. Zeng, Yifeng. editor. An, Bo. editor. Symeonidis, Andreas L. editor. Gorodetsky, Vladimir. editor.
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28. 
Cover image for Software Business 6th International Conference, ICSOB 2015, Braga, Portugal, June 10-12, 2015, Proceedings
Software Business 6th International Conference, ICSOB 2015, Braga, Portugal, June 10-12, 2015, Proceedings
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Fernandes, João M. editor. Machado, Ricardo J. editor. Wnuk, Krzysztof. editor. SpringerLink (Online service)
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XX(518656.1)
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29. 
Cover image for Industrial Engineering, Management Science and Applications 2015
Industrial Engineering, Management Science and Applications 2015
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Gen, Mitsuo. editor. Kim, Kuinam J. editor. Huang, Xiaoxia. editor. Hiroshi, Yabe. editor. SpringerLink (Online service)
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XX(518706.1)
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30. 
Cover image for Right-time experiences : driving revenue with mobile and big data
Right-time experiences : driving revenue with mobile and big data
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Lopez, Maribel, 1968-
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31. 
Cover image for Serving online customers : lessons for libraries from the business world
Serving online customers : lessons for libraries from the business world
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Barclay, Donald A., author.
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Z674.75.I58 B37 2014
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Cover image for Bankacılıkta pazarlama
Bankacılıkta pazarlama
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Gümüş, Sefer.
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Cover image for Customer service in libraries best practices
Customer service in libraries best practices
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Harmon, Charles, 1960- Messina, Michael.
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Cover image for Optimizing academic library services in the digital milieu : digital devices and their emerging trends
Optimizing academic library services in the digital milieu : digital devices and their emerging trends
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Ryan, Brendan.
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Cover image for A guide to IT contracting checklists, tools, and techniques
A guide to IT contracting checklists, tools, and techniques
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Overly, Michael R. Karlyn, Matthew A.
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Cover image for Advances in the human side of service engineering
Advances in the human side of service engineering
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Spohrer, James C. Freund, Louis E.
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Cover image for Successful enquiry answering every time
Successful enquiry answering every time
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Buckley Owen, Tim, 1948- Buckley Owen, Tim, 1948- Success at the enquiry desk.
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Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
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Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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Cover image for Winning the customer turn consumers into fans and get them to spend more
Winning the customer turn consumers into fans and get them to spend more
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Imbriano, Lou.
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Cover image for Phone Clones : Authenticity Work in the Transnational Service Economy
Phone Clones : Authenticity Work in the Transnational Service Economy
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Mirchandani, Kiran, 1968-
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Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
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Gallo, Carmine.
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Cover image for UX best practices how to achieve more impact with user experience
UX best practices how to achieve more impact with user experience
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Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.
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Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
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Lucas, Robert W.
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Cover image for Customer relationship management
Customer relationship management
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Anderson, Kristin, 1962- Kerr, Carol.
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Cover image for The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
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Michelli, Joseph A., 1960-
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Cover image for Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
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George, Michael L.
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Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary
The Starbucks experience 5 principles for turning ordinary into extraordinary
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Michelli, Joseph A., 1960-
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Cover image for The ten demandments rules to live by in the age of the demanding consumer
The ten demandments rules to live by in the age of the demanding consumer
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Mooney, Kelly. Bergheim, Laura, 1962-
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Cover image for Take your sales to the next level advanced skills to build stronger relationships and close more deals
Take your sales to the next level advanced skills to build stronger relationships and close more deals
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Brennan, Charles D.
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Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
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Azevedo, Abaet�e de. Pomeranz, Ricardo.
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Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence
Customer-driven operations aligning quality tools and business processes for customer excellence
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Ahoy, Christopher K.
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Cover image for The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
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Knapp, Duane E.
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Cover image for The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
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Hodge, Richard. Schachter, Lou.
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Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
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Richardson, Linda, 1944-
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Cover image for Master data management and data governance
Master data management and data governance
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Berson, Alex. Dubov, Lawrence. Berson, Alex. Master data management and customer data integration for a global enterprise.
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Cover image for Voice of the customer capture and analysis
Voice of the customer capture and analysis
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Yang, Kai.
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57. 
Cover image for Introduction to service engineering
Introduction to service engineering
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Salvendy, Gavriel, 1938- Karwowski, Waldemar, 1953- Wiley InterScience (Online service)
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Cover image for Flip the funnel how to use existing customers to gain new ones
Flip the funnel how to use existing customers to gain new ones
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Jaffe, Joseph, 1970-
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Cover image for QoS enabled networks tools and foundations
QoS enabled networks tools and foundations
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Barreiros, Miguel, 1977- Lundqvist, Peter, 1968- Wiley InterScience (Online service)
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60. 
Cover image for Value-added services for next generation networks
Value-added services for next generation networks
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Velde, Thierry Van de.
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Cover image for Clients driving innovation
Clients driving innovation
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Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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62. 
Cover image for Behavioural finance for private banking
Behavioural finance for private banking
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Hens, Thorsten. Bachmann, Kremena.
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The Medical Library Association guide to health literacy
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Kars, Marge, 1947- Baker, Lynda. Wilson, Feleta L., 1945-
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Cover image for Niche envy marketing discrimination in the digital age
Niche envy marketing discrimination in the digital age
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Turow, Joseph.
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Service Orientation Winning Strategies and Best Practices
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Allen, Paul. Higgins, Sam. McRae, Paul. Schlamann, Hermann.
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Understanding the construction client
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Boyd, David. Chinyio, E. (Ezekiel) Wiley InterScience (Online service)
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Service leadership the quest for competitive advantage
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Grönfeldt, Svafa. Strother, Judith B.
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Serving internal and external customers
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Swartzlander, Anne.
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Cover image for Managing high-tech services using a CRM strategy
Managing high-tech services using a CRM strategy
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Blumberg, Donald F.
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Managing service level quality across wireless and fixed networks
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Massam, Peter.
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Cover image for The innovator's solution : creating and sustaining successful growth
The innovator's solution : creating and sustaining successful growth
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Christensen, Clayton M. Raynor, Michael E.
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Cover image for Pazarlama karmasına ilişkin müşteri algısının ölçümünde geliştirilmiş farklı ölçeklerin cep telefonu ürününe uygulanması
Pazarlama karmasına ilişkin müşteri algısının ölçümünde geliştirilmiş farklı ölçeklerin cep telefonu ürününe uygulanması
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Kaygın, Canan.
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Cover image for Algılanan hizmet kalitesi, müşteri tatmini ve müşteri satın alma niyeti arasındaki ilişki : KKTC Gazimağusa İlçesi'nde banka müşterileri üzerine bir araştırma
Algılanan hizmet kalitesi, müşteri tatmini ve müşteri satın alma niyeti arasındaki ilişki : KKTC Gazimağusa İlçesi'nde banka müşterileri üzerine bir araştırma
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Karatepe, Osman Mübin.
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Cover image for QoS measurement and evaluation of telecommunications quality of service
QoS measurement and evaluation of telecommunications quality of service
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Hardy, William C.
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Cover image for Driving customer equity : how customer lifetime value is reshaping corporate strategy
Driving customer equity : how customer lifetime value is reshaping corporate strategy
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Rust, Roland T. Zeithaml, Valarie A. Lemon, Katherine N. (Katherine Newell)
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Cover image for Handbook of services marketing & management
Handbook of services marketing & management
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Swartz, Teresa A. Iacobucci, Dawn.
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Cover image for Developing a market orientation
Developing a market orientation
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Deshpande, Rohit. Marketing Science Institute.
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Cover image for Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu
Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu
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Akan, Perran.
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HF 5415.5 A526 1995
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Cover image for Word-of-mouth marketing
Word-of-mouth marketing
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Wilson, Jerry R., 1944-2005.
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HF5415.5 W59 1994
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Cover image for Service quality new directions in theory and practice
Service quality new directions in theory and practice
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Rust, Roland T. Oliver, Richard L., 1945-
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