Limit Search Results
Author
SpringerLink (Online service)
(5)
Reese, Charles D.
(4)
Wiley InterScience (Online service)
(3)
Fitzsimmons, James A.
(2)
Fitzsimmons, Mona J.
(2)
Language
Publication Date
-
Subject
Service industries -- Management.
(13)
Service industries.
(10)
Service industries -- Marketing.
(8)
Service industries -- Employees -- Health and hygiene -- United States.
(4)
Service industries -- Law and legislation.
(4)
Material Type
Shelf Location
Library
Switch to list view
Switch to thumbnail view
Select an Action
68 Results Found Subscribe to search results
00000000000000000000000000000000000000000000000000000000000000000000DEFAULT
Print
1. 
Cover image for Managerial accounting for the hospitality service industries
Managerial accounting for the hospitality service industries
Author 
Fay, Clifford T. Rhoads, Richard C. ort. yaz. Rossenblatt, Robert ort. yaz.
Preferred Shelf Number 
HF 5686.H7 F36 1976
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
2. 
Cover image for Service Industries and Regions Growth, Location and Regional Effects
Service Industries and Regions Growth, Location and Regional Effects
Author 
Cuadrado-Roura, Juan R. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(334051.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-35801-2
Format: 
Availability 
Online Library~1
Available:
Copies:
3. 
Cover image for Decision making in service industries a practical approach
Decision making in service industries a practical approach
Author 
Faulin, Javier.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
4. 
Cover image for Advances in human factors, ergonomics, and safety in manufacturing and service industries
Advances in human factors, ergonomics, and safety in manufacturing and service industries
Author 
Karwowski, Waldemar, 1953- Salvendy, Gavriel, 1938-
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
5. 
Cover image for Production and productivity in the service indusries
Production and productivity in the service indusries
Author 
Conference on Production and Productivity in the Service Industries (1967 : Ottawa ) Fuchc, Victor R., ed.
Preferred Shelf Number 
HC 106.3 C714 1969 P
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
6. 
Cover image for Hizmet pazarlaması
Hizmet pazarlaması
Author 
İslamoğlu, A. Hamdi. Aydın, Kenan.
Preferred Shelf Number 
HD9980.5 I85 2020
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
7. 
Cover image for Publicly Funded Transport Research in the P. R. China, Japan, and Korea Policies, Governance and Prospects for Cooperation with the Outside World
Publicly Funded Transport Research in the P. R. China, Japan, and Korea Policies, Governance and Prospects for Cooperation with the Outside World
Author 
Giannopoulos, George A. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
https://doi.org/10.1007/978-3-319-68198-6
Format: 
Availability 
Online Library~1
Available:
Copies:
8. 
Cover image for Designing Better Services A Strategic Approach from Design to Evaluation
Designing Better Services A Strategic Approach from Design to Evaluation
Author 
Foglieni, Francesca. author. Villari, Beatrice. author. Maffei, Stefano. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
https://doi.org/10.1007/978-3-319-63179-0
Format: 
Availability 
Online Library~1
Available:
Copies:
9. 
Cover image for Advances in The Human Side of Service Engineering Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
Advances in The Human Side of Service Engineering Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
Author 
Freund, Louis E. editor. Cellary, Wojciech. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
https://doi.org/10.1007/978-3-319-60486-2
Format: 
Availability 
Online Library~1
Available:
Copies:
10. 
Cover image for Hizmetlerin pazarlanmasında hizmet kalitesinin önemi
Hizmetlerin pazarlanmasında hizmet kalitesinin önemi
Author 
Gedik, Hasan.
Preferred Shelf Number 
HD9980.5 G43 2017
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
11. 
Cover image for Hizmet pazarlaması ve yönetimine giriş
Hizmet pazarlaması ve yönetimine giriş
Author 
Koç, Erdoğan
Preferred Shelf Number 
HD9980.5 K762 2017
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
12. 
Cover image for Hizmet pazarlaması : güncel konular ve yaklaşımlar
Hizmet pazarlaması : güncel konular ve yaklaşımlar
Author 
Özer, Leyla.
Preferred Shelf Number 
HD9980.5 H596 2016
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
13. 
Cover image for Hizmet pazarlaması : kuram, uygulama ve örnekler
Hizmet pazarlaması : kuram, uygulama ve örnekler
Author 
Öztürk, Sevgi Ayşe.
Preferred Shelf Number 
HD9980.5 O97 2015
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
14. 
Cover image for Hizmet pazarlaması ve yönetimi : Global ve yerel yaklaşım
Hizmet pazarlaması ve yönetimi : Global ve yerel yaklaşım
Author 
Koç, Erdoğan
Preferred Shelf Number 
HD9980.5 K761 2015
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
15. 
Cover image for Hizmet pazarlaması ve stratejileri
Hizmet pazarlaması ve stratejileri
Author 
Altunışık. Remzi.
Preferred Shelf Number 
HD9980.5 H59 2015
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
16. 
Cover image for Sağlıklı yaşam ve pazarlama : 21. yüzyılın en hızlı büyüyen trendlerinden birinin pazarlama çerçevesinde değerlendirilmesi
Sağlıklı yaşam ve pazarlama : 21. yüzyılın en hızlı büyüyen trendlerinden birinin pazarlama çerçevesinde değerlendirilmesi
Author 
Bozkurt, Filiz
Preferred Shelf Number 
HD9980.5 B69 2015
Format: 
Availability 
Health Sciences Library~1
Available:
Copies:
17. 
Cover image for Knowledge Management in Organizations 10th International Conference, KMO 2015, Maribor, Slovenia, August 24-28, 2015, Proceedings
Knowledge Management in Organizations 10th International Conference, KMO 2015, Maribor, Slovenia, August 24-28, 2015, Proceedings
Author 
Uden, Lorna. editor. Heričko, Marjan. editor. Ting, I-Hsien. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(518629.1)
Electronic Access 
https://doi.org/10.1007/978-3-319-21009-4
Format: 
Availability 
Online Library~1
Available:
Copies:
18. 
Cover image for Hizmet pazarlaması
Hizmet pazarlaması
Author 
İslamoğlu, A.Hamdi
Preferred Shelf Number 
HD9980.5 I85 2014
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
19. 
Cover image for Service science : the foundations of service engineering and management
Service science : the foundations of service engineering and management
Author 
Qiu, Robin G., author.
Preferred Shelf Number 
ONLINE(341588.1)
Electronic Access 
Cover image http://catalogimages.wiley.com/images/db/jimages/9781118108239.jpg
Ebook Library http://public.eblib.com/choice/publicfullrecord.aspx?p=1729550
ebrary http://site.ebrary.com/id/10891172
John Wiley http://dx.doi.org/10.1002/9781118551820
Safari Books Online http://proquest.safaribooksonline.com/?fpi=9781118551851
Format: 
Availability 
Online Library~1
Available:
Copies:
20. 
Cover image for Managing professional service delivery : 9 rules for success
Managing professional service delivery : 9 rules for success
Author 
Mundt, Barry M., author. Smith, Francis J., author. Egan, Stephan D., Jr., author.
Preferred Shelf Number 
ONLINE(356736.1)
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
21. 
Cover image for Non-Discrimination in International Trade in Services ‘Likeness' in WTO/GATS
Non-Discrimination in International Trade in Services ‘Likeness' in WTO/GATS
Author 
Diebold, Nicolas F..
Preferred Shelf Number 
ONLINE
Electronic Access 
Access by subscription
Format: 
Availability 
Online Library~1
Available:
Copies:
22. 
Cover image for Leadership as emotional labour management and the "managed heart"
Leadership as emotional labour management and the "managed heart"
Author 
Iszatt-White, Marian.
Preferred Shelf Number 
ONLINE
Electronic Access 
Click here to view
Format: 
Availability 
Online Library~1
Available:
Copies:
23. 
Cover image for Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
Author 
Schiffman, Stephan.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
24. 
Cover image for Advances in the human side of service engineering
Advances in the human side of service engineering
Author 
Spohrer, James C. Freund, Louis E.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
25. 
Cover image for Service science, management, and engineering theory and applications
Service science, management, and engineering theory and applications
Author 
Xiong, Gang, 1969-
Preferred Shelf Number 
ONLINE
Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9780123970374
Format: 
Availability 
Online Library~1
Available:
Copies:
26. 
Cover image for The Service Sector in India's Development
The Service Sector in India's Development
Author 
Nayyar, Gaurav.
Preferred Shelf Number 
ONLINE
Electronic Access 
Access by subscription
Format: 
Availability 
Online Library~1
Available:
Copies:
27. 
Cover image for The World Trade Organization Knowledge Agreements
The World Trade Organization Knowledge Agreements
Author 
Arup, Christopher.
Preferred Shelf Number 
ONLINE
Electronic Access 
Access by subscription
Format: 
Availability 
Online Library~1
Available:
Copies:
28. 
Cover image for Service operations management : improving service delivery
Service operations management : improving service delivery
Author 
Johnston, Robert, 1953-. Clark, Graham, 1949-. Shulver, Michael.
Preferred Shelf Number 
HD9980.5 J647 2012
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
29. 
Cover image for Phone Clones : Authenticity Work in the Transnational Service Economy
Phone Clones : Authenticity Work in the Transnational Service Economy
Author 
Mirchandani, Kiran, 1968-
Preferred Shelf Number 
ONLINE
Electronic Access 
http://www.jstor.org/stable/10.7591/j.ctt7zb03
Format: 
Availability 
Online Library~1
Available:
Copies:
30. 
Cover image for Public Services and International Trade Liberalization Human Rights and Gender Implications
Public Services and International Trade Liberalization Human Rights and Gender Implications
Author 
Choudhury, Barnali.
Preferred Shelf Number 
ONLINE
Electronic Access 
Access by subscription
Format: 
Availability 
Online Library~1
Available:
Copies:
31. 
Cover image for Disintegrating democracy at work : labor unions and the future of good jobs in the service economy
Disintegrating democracy at work : labor unions and the future of good jobs in the service economy
Author 
Doellgast, Virginia Lee, 1976-
Preferred Shelf Number 
ONLINE
Electronic Access 
http://www.jstor.org/stable/10.7591/j.ctt7zbdg
Format: 
Availability 
Online Library~1
Available:
Copies:
32. 
Cover image for Encyclopedia of American industries
Encyclopedia of American industries
Author 
Gale Group.
Preferred Shelf Number 
ONLINE(341139.1)
Electronic Access 
Available for Hacettepe University via Gale Virtual Reference Library. Click here to access
Format: 
Availability 
Online Library~1
Available:
Copies:
33. 
Cover image for Service management : operations, strategy, and information technology
Service management : operations, strategy, and information technology
Author 
Fitzsimmons, James A. Fitzsimmons, Mona J.
Preferred Shelf Number 
HD9980.5 F549 2011
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
34. 
Cover image for Making care count a century of gender, race, and paid care work
Making care count a century of gender, race, and paid care work
Author 
Duffy, Mignon. Project Muse.
Preferred Shelf Number 
ONLINE
Electronic Access 
Full text available:
Format: 
Availability 
Online Library~1
Available:
Copies:
35. 
Cover image for New food product development from concept to marketplace
New food product development from concept to marketplace
Author 
Fuller, Gordon W.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
36. 
Cover image for Advances in human factors and ergonomics in healthcare
Advances in human factors and ergonomics in healthcare
Author 
Duffy, Vincent G.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
37. 
Cover image for Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Author 
George, Michael L.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
38. 
Cover image for Selling professional services to the Fortune 500
Selling professional services to the Fortune 500
Author 
Luefschuetz, Gary S.
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
39. 
Cover image for Casino women : courageous in unexpected places
Casino women : courageous in unexpected places
Author 
Chandler, Susan Kerr. Jones, Jill B.
Preferred Shelf Number 
ONLINE
Electronic Access 
http://www.jstor.org/stable/10.7591/j.ctt7z7cs
Format: 
Availability 
Online Library~1
Available:
Copies:
40. 
Cover image for This is service design thinking : Basics, Tools, Cases
This is service design thinking : Basics, Tools, Cases
Author 
Stickdorn, Marc. Schneider, Jakob.
Preferred Shelf Number 
HD9980.5 S75 2011
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
41. 
Cover image for Industrial biotechnology sustainable growth and economic success
Industrial biotechnology sustainable growth and economic success
Author 
Soetaert, Wim. Vandamme, Erick J., 1943-
Preferred Shelf Number 
ONLINE
Electronic Access 
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=319788
Format: 
Availability 
Online Library~1
Available:
Copies:
42. 
Cover image for Service economies : militarism, sex work, and migrant labor in South Korea
Service economies : militarism, sex work, and migrant labor in South Korea
Author 
Lee, Jin-kyung, author.
Preferred Shelf Number 
ONLINE
Electronic Access 
http://www.jstor.org/stable/10.5749/j.cttts4z4
Format: 
Availability 
Online Library~1
Available:
Copies:
43. 
Cover image for Introduction to service engineering
Introduction to service engineering
Author 
Salvendy, Gavriel, 1938- Karwowski, Waldemar, 1953- Wiley InterScience (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9780470569627
Format: 
Availability 
Online Library~1
Available:
Copies:
44. 
Cover image for Service science
Service science
Author 
Daskin, Mark S., 1952-
Preferred Shelf Number 
ONLINE
Electronic Access 
Click here to view book
Wiley InterScience http://dx.doi.org/10.1002/9780470877876
http://site.ebrary.com/lib/alltitles/Doc?id=10488529
http://swb.eblib.com/patron/FullRecord.aspx?p=698873
Format: 
Availability 
Online Library~1
Available:
Copies:
45. 
Cover image for Service systems management and engineering creating strategic differentiation and operational excellence
Service systems management and engineering creating strategic differentiation and operational excellence
Author 
Chang, C. M. (Ching Ming), 1935- Wiley InterScience (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9780470900208
Format: 
Availability 
Online Library~1
Available:
Copies:
46. 
Cover image for Dama : stratejik hizmet yönetimi modeli
Dama : stratejik hizmet yönetimi modeli
Author 
Şentürk, Burçak.
Preferred Shelf Number 
HD 9980.5 S46 2010
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
47. 
Cover image for Labour market segmentation in Malaysian services
Labour market segmentation in Malaysian services
Author 
Khong, How Ling. Jomo K. S. (Jomo Kwame Sundaram) Project Muse.
Preferred Shelf Number 
ONLINE
Electronic Access 
Full text available:
Format: 
Availability 
Online Library~1
Available:
Copies:
48. 
Cover image for Managing service firms the power of managerial marketing
Managing service firms the power of managerial marketing
Author 
Skålén, Per.
Preferred Shelf Number 
ONLINE
Electronic Access 
Click here to view
Format: 
Availability 
Online Library~1
Available:
Copies:
49. 
Cover image for Quality a critical introduction
Quality a critical introduction
Author 
Beckford, John, 1958-
Preferred Shelf Number 
ONLINE
Electronic Access 
Click here to view
Format: 
Availability 
Online Library~1
Available:
Copies:
50. 
Cover image for Services marketing : integrating customer focus across the firm
Services marketing : integrating customer focus across the firm
Author 
Zeithaml, Valarie A. Bitner, Mary Jo. Gremler, Dwayne D.
Preferred Shelf Number 
HD9980.5 Z45 2009
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
51. 
Cover image for Industrial safety and health for goods and materials services
Industrial safety and health for goods and materials services
Author 
Reese, Charles D.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
52. 
Cover image for Industrial safety and health for infrastructure services
Industrial safety and health for infrastructure services
Author 
Reese, Charles D.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
53. 
Cover image for Industrial safety and health for administrative services
Industrial safety and health for administrative services
Author 
Reese, Charles D.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
54. 
Cover image for Opening Markets for Trade in Services Countries and Sectors in Bilateral and WTO Negotiations
Opening Markets for Trade in Services Countries and Sectors in Bilateral and WTO Negotiations
Author 
Marchetti, Juan A.. Roy, Martin.
Preferred Shelf Number 
ONLINE
Electronic Access 
Access by subscription
Format: 
Availability 
Online Library~1
Available:
Copies:
55. 
Cover image for Industrial safety and health for people oriented services
Industrial safety and health for people oriented services
Author 
Reese, Charles D.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
56. 
Cover image for Working bodies interactive service employment and workplace identities
Working bodies interactive service employment and workplace identities
Author 
McDowell, Linda, 1949- Wiley InterScience (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9781444310214
Format: 
Availability 
Online Library~1
Available:
Copies:
57. 
Cover image for GATS and the Regulation of International Trade in Services World Trade Forum
GATS and the Regulation of International Trade in Services World Trade Forum
Author 
Panizzon, Marion. Pohl, Nicole. Sauvé, Pierre.
Preferred Shelf Number 
ONLINE
Electronic Access 
Access by subscription
Format: 
Availability 
Online Library~1
Available:
Copies:
58. 
Cover image for Hizmetlerde pazarlama iletişimi
Hizmetlerde pazarlama iletişimi
Author 
Eser, Zeliha.
Preferred Shelf Number 
HD9980.5 E84 2007
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
59. 
Cover image for Hizmet pazarlaması
Hizmet pazarlaması
Author 
Karahan, Kasım.
Preferred Shelf Number 
HD9980.5 K37 2006
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
60. 
Cover image for Managing service operations design and implementation
Managing service operations design and implementation
Author 
Hollins, Bill. Shinkins, Sadie.
Preferred Shelf Number 
ONLINE(368807.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/managing-service-operations
Format: 
Availability 
Online Library~1
Available:
Copies:
61. 
Cover image for Supervision skills for the service industry : how to do it
Supervision skills for the service industry : how to do it
Author 
Tesone, D. V. (Dana V.)
Preferred Shelf Number 
HD9980.5 T47 2005
Format: 
Availability 
Beytepe Library~1
Available:
Copies:
62. 
Cover image for A Handbook on the GATS Agreement A WTO Secretariat Publication
A Handbook on the GATS Agreement A WTO Secretariat Publication
Author 
World Trade Organization.
Preferred Shelf Number 
ONLINE
Electronic Access 
Access by subscription
Format: 
Availability 
Online Library~1
Available:
Copies:
63. 
Cover image for Managing Services
Managing Services
Author 
Nankervis, Alan. Miyamoto, Yuki. Taylor, Ruth. Milton-Smith, John.
Preferred Shelf Number 
ONLINE
Electronic Access 
Access by subscription
Format: 
Availability 
Online Library~1
Available:
Copies:
64. 
Cover image for Reengineering health care the complexities of organizational transformation
Reengineering health care the complexities of organizational transformation
Author 
McNulty, Terry. Ferlie, Ewan, 1956-
Preferred Shelf Number 
ONLINE
Electronic Access 
Oxford scholarship online http://dx.doi.org/10.1093/acprof:oso/9780199269075.001.0001
Format: 
Availability 
Online Library~1
Available:
Copies:
65. 
Cover image for Services, marketing and management
Services, marketing and management
Author 
Gilmore, Audrey.
Preferred Shelf Number 
ONLINE(369304.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/services-marketing-and-management
Format: 
Availability 
Online Library~1
Available:
Copies:
66. 
Cover image for Handbook of services marketing & management
Handbook of services marketing & management
Author 
Swartz, Teresa A. Iacobucci, Dawn.
Preferred Shelf Number 
ONLINE(368447.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management
Format: 
Availability 
Online Library~1
Available:
Copies:
67. 
Cover image for New service development creating memorable experiences
New service development creating memorable experiences
Author 
Fitzsimmons, James A. Fitzsimmons, Mona J.
Preferred Shelf Number 
ONLINE(368945.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/new-service-development
Format: 
Availability 
Online Library~1
Available:
Copies:
68. 
Cover image for Service management and operations
Service management and operations
Author 
Haksever, Cengiz.
Preferred Shelf Number 
HD 9980.5 S425 2000
Format: 
Availability 
Beytepe Library~1
Available:
Copies: