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1. 
Cover image for Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfaction
Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfaction
Author 
Burgess, Peter, editor.
Preferred Shelf Number 
ONLINE
Electronic Access 
ScienceDirect https://www.sciencedirect.com/science/book/9780081003565
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2. 
Cover image for Consumer satisfaction advancements in theory, modeling, and empirical findings
Consumer satisfaction advancements in theory, modeling, and empirical findings
Author 
Peluso, Alessandro M., 1978-
Preferred Shelf Number 
ONLINE
Electronic Access 
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=485697
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3. 
Cover image for Consumer service : how to achieve total customer satisfaction
Consumer service : how to achieve total customer satisfaction
Author 
Peel, Malcolm.
Preferred Shelf Number 
HF 5415.5 P364 1987
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4. 
Cover image for E-Business. Digital Empowerment for an Intelligent Future 22nd Wuhan International Conference, WHICEB 2023, Wuhan, China, May 26-28, 2023, Proceedings, Part II
E-Business. Digital Empowerment for an Intelligent Future 22nd Wuhan International Conference, WHICEB 2023, Wuhan, China, May 26-28, 2023, Proceedings, Part II
Author 
Tu, Yiliu. editor. (orcid) Chi, Maomao. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(520575.1)
Electronic Access 
https://doi.org/10.1007/978-3-031-32302-7
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5. 
Cover image for Optimizing millennial consumer engagement with mood analysis
Optimizing millennial consumer engagement with mood analysis
Author 
Dasgupta, Sabyasachi, 1982- editor. Grover, Priya, 1974- editor. IGI Global, publisher.
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ONLINE
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Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-5690-9
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6. 
Cover image for Customer experience innovation : how to get a lasting market edge
Customer experience innovation : how to get a lasting market edge
Author 
Dew, Robert, author. Allen, Cyrus, author.
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ONLINE
Electronic Access 
https://www.emerald.com/insight/publication/doi/10.1108/9781787547865
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7. 
Cover image for Trade tales : decoding customers' stories
Trade tales : decoding customers' stories
Author 
Woodside, Arch G., editor.
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ONLINE
Electronic Access 
https://www.emerald.com/insight/publication/doi/10.1108/S1871-3173201714
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8. 
Cover image for Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary
Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary
Author 
Curtin, Steve.
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ONLINE
Electronic Access 
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=578742
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9. 
Cover image for UX best practices how to achieve more impact with user experience
UX best practices how to achieve more impact with user experience
Author 
Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.
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10. 
Cover image for Exits, Voices and Social Investment Citizens’ Reaction to Public Services
Exits, Voices and Social Investment Citizens’ Reaction to Public Services
Author 
Dowding, Keith. John, Peter.
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11. 
Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
Author 
Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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12. 
Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
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