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1. 
Cover image for The virtual customer : a new paradigm for improving customer relations in libraries and information services
The virtual customer : a new paradigm for improving customer relations in libraries and information services
Author 
IFLA Satellite Meeting (2004 : Säao Paulo, Brasil) Ferreira, Sueli Mara Soares Pinto, ed. Savard, Rejean, 1950-, ed.
Preferred Shelf Number 
Z 716.3 I385 2005
Format: 
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2. 
Cover image for Serving online customers : lessons for libraries from the business world
Serving online customers : lessons for libraries from the business world
Author 
Barclay, Donald A., author.
Preferred Shelf Number 
Z674.75.I58 B37 2014
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3. 
Cover image for Optimizing academic library services in the digital milieu : digital devices and their emerging trends
Optimizing academic library services in the digital milieu : digital devices and their emerging trends
Author 
Ryan, Brendan.
Preferred Shelf Number 
ONLINE(356127.1)
Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9781843347323
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4. 
Cover image for Successful enquiry answering every time
Successful enquiry answering every time
Author 
Buckley Owen, Tim, 1948- Buckley Owen, Tim, 1948- Success at the enquiry desk.
Preferred Shelf Number 
ONLINE
Electronic Access 
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=558456
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5. 
Cover image for The Medical Library Association guide to health literacy
The Medical Library Association guide to health literacy
Author 
Kars, Marge, 1947- Baker, Lynda. Wilson, Feleta L., 1945-
Preferred Shelf Number 
Z675.M4 M497 2008
Format: 
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