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1. 
Cover image for Information Systems for eGovernment A Quality-of-Service Perspective
Information Systems for eGovernment A Quality-of-Service Perspective
Author 
Viscusi, Gianluigi. author. Batini, Carlo. author. Mecella, Massimo. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-642-13571-2
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2. 
Cover image for Business Process Management Workshops BPM 2008 International Workshops, Milano, Italy, September 1-4, 2008. Revised Papers
Business Process Management Workshops BPM 2008 International Workshops, Milano, Italy, September 1-4, 2008. Revised Papers
Author 
Ardagna, Danilo. editor. Mecella, Massimo. editor. Yang, Jian. editor. SpringerLink (Online service)
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ONLINE
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http://dx.doi.org/10.1007/978-3-642-00328-8
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