Cover image for The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Title:
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Author:
Michelli, Joseph A., 1960-
ISBN:
9780071641630
Publication Information:
New York : McGraw Hill Professional, 2011.
Physical Description:
1 electronic text (xvi, 284 p. : ill. (some col.)) : PDF file.
Series:
McGraw Hill ebook library. Business, Leadership & management
Series Title:
McGraw Hill ebook library. Business, Leadership & management
Corporate Subject:
Ritz-Carlton Hotels (Firm) -- Management -- Case studies.
Subject Term:
Leadership.

Total quality management.

Corporate culture.

Customer services.

Success in business.

Employee selection.

Social responsibility of business.
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