Cover image for Service operations management : improving service delivery
Title:
Service operations management : improving service delivery
Author:
Johnston, Robert, 1953-.
ISBN:
9780273740483
Edition:
4th ed.
Publication Information:
Harlow, England : Pearson, 2012.
Physical Description:
xxii, 462 pages ; 27 cm.
Holds:
Copies:

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Book 7.2/15/16070 HD9980.5 J647 2012
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