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Cover image for Crucial confrontations tools for resolving broken promises, violated expectations, and bad behavior
Title:
Crucial confrontations tools for resolving broken promises, violated expectations, and bad behavior
Author:
Patterson, Kerry, 1946-
ISBN:
9780071457231
Publication Information:
New York : McGraw Hill Professional, 2011.
Physical Description:
1 electronic text (xviii, 281 p. : ill.) : PDF file.
Series:
McGraw Hill ebook library. Business, Leadership & management
Series Title:
McGraw Hill ebook library. Business, Leadership & management
Subject Term:
Interpersonal confrontation.

Interpersonal communication.

Interpersonal relations.

Communication in management.

Communication in organizations.

Organizational behavior -- Management.

Organizational effectiveness -- Management.

Personnel management -- Psychological aspects.

Employee motivation.
Added Author:
Patterson, Kerry, 1946-

Grenny, Joseph.

McMillan, Ron.

Switzler, Al.
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