Title:
Lean Six Sigma for the office : integrating customer experience for enhanced productivity
Author:
Martin, James W. (James William), 1952- author.
ISBN:
9781000356847
9781000356809
9781003049494
9781000356823
Edition:
Second edition.
Physical Description:
1 online resource : illustrations (black and white)
General Note:
Previous edition: 2009.
<P><STRONG>Contents</STRONG></P><P></P><P>Introduction ......................................................................................... xiii</P><P>About the Author .............................................................................. xxvii</P><B><P></P><P>STEP 1 Align Improvement Opportunities</P><P></P><P>Chapter 1 </B>Strategy Alignment ............................................................. 3</P><B><P>Chapter 2 </B>Project Identification ....................................................... 51</P><B><P>Chapter 3 </B>Lean Six Sigma Basics ...................................................... 83</P><B><P></P><P>STEP 2 Plan and Conduct the Rapid Improvement Event</P><P></P><P>Chapter 4 </B>Rapid Improvement Events ............................................ 135</P><B><P>Chapter 5 </B>Data Collection and Analysis ........................................ 167</P><B><P>Chapter 6 </B>Process Improvement ..................................................... 225</P><B><P></P><P>STEP 3 Implementing Solutions</P><P></P><P>Chapter 7 </B>Building a Case for Change ........................................... 259</P><B><P>Chapter 8 </B>Implementing Solutions ................................................. 277</P><B><P>Chapter 9 </B>Organizational Change .................................................. 303</P><P></P><P>Index .................................................................................................... 339</P>
Electronic Access:
Taylor & Francis https://www.taylorfrancis.com/books/9781003049494OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
Copies:
Available:*
Library | Material Type | Item Barcode | Shelf Number | Status | Item Holds |
|---|---|---|---|---|---|
Searching... | E-Book | 588490-1001 | HD62.15 | Searching... | Searching... |