Frontmatter -- Contents -- List of Figures -- Foreword -- Dedication -- Preface -- 1. Introduction -- 2. Organisational Development -- 3. The Business Plan -- 4. An Introduction to Quality Management -- 5. Quality Procedures -- 6. Work Instructions -- 7. Managing Human Resources -- 8. Customer Relations -- 9. Your Exit Strategy -- 10. References -- 11. Reading List -- 12. Appendices -- Index