chapter SECTION I: INTRODUCTION TO SIX SIGMA -- chapter 1 Six Sigma in Perspective -- chapter 2 The Six Sigma Difference -- chapter 3 Managing Change -- chapter SECTION II: THE BASICS OF SIX SIGMA -- chapter 4 Introduction to DMAIC -- chapter 5 The Definition Phase -- chapter 6 The Measurement Phase -- chapter 7 The Analysis Phase -- chapter 8 The Improvement Phase -- chapter 9 The Control Phase -- chapter SECTION III: SIX SIGMA AND THE TRADITIONAL SDLC -- chapter 10 Introduction to the Traditional SDLC -- chapter 11 Project Initiation -- chapter 12 System Analysis -- chapter 13 System Design -- chapter 14 Construction -- chapter 15 Testing and Quality Assurance -- chapter 16 Implementation -- chapter SECTION IV: SIX SIGMA AND LEGACY SYSTEMS -- chapter 17 Introduction to Legacy Systems -- chapter 18 Change Management in the IT Department -- chapter 19 System Maintenance and Support -- chapter SECTION V: INCORPORATING SIX SIGMA INTO OTHER DEVELOPMENT METHODOLGIES -- chapter 20 Rapid Application Development -- chapter 21 Prototyping and Spiral Development -- chapter 22 Client/Server and Web-Based Systems -- chapter SECTION VI: SIX SIGMA AND PACKAGED SOFTWARE IMPLEMENTATION -- chapter 23 Selecting Packaged Software -- chapter 24 Implementing Packaged Software -- chapter SECTION VII: SIX SIGMA AND OUTSOURCING -- chapter 25 Introduction to Outsourcing -- chapter 26 Effective Outsourcing -- chapter SECTION VIII: THE SIX SIGMA IT DEPARTMENT -- chapter 27 Putting It All Together -- chapter SECTION IX: APPENDICES -- chapter Appendix A: The Project Charter -- chapter Appendix B: The Functional Process Map -- chapter Appendix C: The Process Improvement Ranking Spreadsheet -- chapter Appendix D: The Failure Modes and Effects Analysis (FMEA) -- chapter Appendix E: The Metric Reliability Assessment Spreadsheet -- chapter Appendix F: List of Acronyms -- chapter Appendix G: Suggested Reading -- chapter About the Author.