ch. 1. Elements of a good safety, health, and environmental system -- ch. 2. Management systems -- ch. 3. Auditing : the principles -- ch. 4. What makes a good auditor? -- ch. 5. The standard -- ch. 6. Preparation -- ch. 7. Protocols and checklists -- ch. 8. The entry meeting -- ch. 9. Area familiarization -- ch. 10. Audit observation skills -- ch. 11. The formal discussion -- ch. 12. The informal discussion -- ch. 13. Statistical significance -- ch. 14. The importance of verification and the audit trail -- ch. 15. Observations and noncompliances -- ch. 16. Documentary review -- ch. 17. Convergence. -- ch. 18. The exit meeting -- ch. 19. Audit uniformity and credibility -- ch. 20. Auditor training -- ch. 21. Managing auditee expectations -- ch. 22. Auditing and its relevance to regulatory compliance -- ch. 23. Reporting : quantitative assessment -- ch. 24. Reporting : qualitative assessment -- ch. 25. Follow-up -- ch. 26. Choosing the process -- ch. 27. Audit team composition -- ch. 28. Using the Plaudit 2 process -- ch. 29. Using the Plaudit protocol software.