chapter 1 The Time Has Come for Change -- chapter 2 Business Continuity: The First Foundation for Data Protection -- chapter 3 Data Protection—Where the Problems Lie -- chapter 4 Data Protection—Setting the Right Objectives -- chapter 5 Data Protection—Getting the Right Degree -- chapter 6 Information Lifecycle Management Changes the Data Protection Technology Mix -- chapter 7 Compliance: A Key Piece of the GRC Puzzle -- chapter 8 Governance: The Last Piece in the GRC Puzzle -- chapter 9 The Critical Role of Data Retention -- chapter 10 Data Security—An Ongoing Challenge -- chapter 11 Where Data Protection Technologies Fit in the New Model -- chapter 12 Back to Basics—Extending the Current Model -- chapter 13 When Supporting Actors Play Lead Roles -- chapter 14 Disk and Tape—Complementing and Competing with One Another -- chapter 15 Technologies for High Availability and Low (or No) Data Loss -- chapter 16 Special Requirements for Compliance, Governance, and Data Security -- chapter 17 eDiscovery and the Electronic Discovery Reference Model -- chapter 18 Cloud Computing, SaaS, and Other Data Protection Services -- chapter 19 Other Considerations in Data Protection -- chapter 20 Tying It All Together, Including the PRO-Tech Data Protection Model.